Banking Customer Service Officer - Flexible Growth

BOQ Group; Sunshine Coast Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work

Salary packaging

Parental leave

Extra annual leave

Private health discount

Employee Assistance Program

Employee networks

Diversity & inclusion

Job summary

BOQ Group is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service to our customer network.

You will handle transactions, educate customers on digital banking, and conduct needs-based conversations to identify opportunities in personal banking and lending. The role offers career development within a supportive banking environment and a strong focus on customer outcomes.

Qualifications

• Customer service experience preferred.
• Interest in banking and financial services.
• Ability to identify customer needs and translate into solutions.

Responsibilities

• Serve as first point of contact in the branch.
• Assist customers with transactions and digital banking.
• Perform needs-based conversations to identify lending opportunities.

Skills

Exceptional communication

Relationship building

Customer service

Banking awareness

Job description

BOQ Group is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service to our customer network.

You will handle transactions, educate customers on digital banking, and conduct needs-based conversations to identify opportunities in personal banking and lending. The role offers career development within a supportive banking environment and a strong focus on customer outcomes.