Banking Customer Service Advisor

BOQ Group; City Of Bayswater; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Additional annual leave

Discounted private health insurance

Employee Assistance Program

Employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Customer Service Officer in Western Australia. You will be the first contact in the branch, delivering exceptional service, guiding customers in digital banking, and identifying financial needs for personal banking and lending opportunities.

This role emphasizes relationship building and proactive engagement with customers. Experience in banking or sales is helpful but not required; a team-oriented mindset and commitment to customer satisfaction are valued as you develop

Qualifications

• Experience in customer service or sales is preferred but not required.
• Strong communication and relationship-building skills.
• Willingness to learn banking products and services.

Responsibilities

• Provide exceptional customer service as the first point of contact in the branch.
• Educate customers on using digital banking solutions.
• Conduct needs-based conversations to generate opportunities in personal banking and lending.

Job description

BOQ Group is seeking a Customer Service Officer in Western Australia. You will be the first contact in the branch, delivering exceptional service, guiding customers in digital banking, and identifying financial needs for personal banking and lending opportunities.

This role emphasizes relationship building and proactive engagement with customers. Experience in banking or sales is helpful but not required; a team-oriented mindset and commitment to customer satisfaction are valued as you develop