Customer Service Officer

BOQ Group; Sunshine Coast Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work

Salary packaging

Parental leave

Extra annual leave

Private health discount

Employee Assistance Program

Employee networks

Diversity & inclusion

Job summary

BOQ Group is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service to our customer network.

You will handle transactions, educate customers on digital banking, and conduct needs-based conversations to identify opportunities in personal banking and lending. The role offers career development within a supportive banking environment and a strong focus on customer outcomes.

Qualifications

• Customer service experience preferred.
• Interest in banking and financial services.
• Ability to identify customer needs and translate into solutions.

Responsibilities

• Serve as first point of contact in the branch.
• Assist customers with transactions and digital banking.
• Perform needs-based conversations to identify lending opportunities.

Skills

Exceptional communication

Relationship building

Customer service

Banking awareness

Job description

About the Role
Do you have a passion for customer service and want to kickstart your career in banking?

Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?

Join our dynamic team and unlock amazing career development in the banking industry!

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

About you
Someone with exceptional communication and relationship building skills will thrive in our environment. We're looking for career minded individuals with a genuine interest in, or passion for banking.
If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you!
While we love seeking previous banking experience it's certainly not a prerequisite.

About us

BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.

Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

Purchase additional annual leave - Need more time off? You can buy extra leave days.

Discounted private health insurance plan - Take care of your health with our special rates.

Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.