Customer Experience Banker

BOQ Group; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimums

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Employee network groups

Job summary

BOQ Group is seeking a Customer Service Officer to be the first point of contact in our branch, delivering exceptional service and helping customers explore their financial needs. You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to generate personal banking and lending opportunities.

We value team players who collaborate and bring a proactive attitude to exceeding customer expectations.

Qualifications

• Experience in customer service or banking is beneficial.
• Strong communication and relationship-building skills.
• Team player with a proactive approach to customer needs.

Responsibilities

• Be the first point of contact in the branch, delivering exceptional customer service to our network.
• Assist with transactions and educate customers on digital banking solutions, tailoring conversations to personal banking and lending opportunities.

Skills

Customer service

Relationship building

Communication

Job description

BOQ Group is seeking a Customer Service Officer to be the first point of contact in our branch, delivering exceptional service and helping customers explore their financial needs. You will handle transactions, educate customers on digital banking, and engage in needs-based conversations to generate personal banking and lending opportunities.

We value team players who collaborate and bring a proactive attitude to exceeding customer expectations.