Flexible Banking Customer Experience Specialist

BOQ; Mackay Regional; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Paid parental leave with no minimum

Job summary

BOQ Group in Mackay City is seeking a Customer Service Officer to be the first point of contact in the branch, delivering friendly service, handling transactions, and guiding customers through digital banking solutions.

You will conduct needs-based conversations to identify personal banking and lending opportunities, educate customers on online tools, and contribute to a team focused on exceptional service.

Qualifications

• Experience in customer service preferred.
• Ability to educate customers on digital banking solutions.
• Willingness to undertake branch transaction activities.

Responsibilities

• Be the first point of contact in the branch and deliver exceptional service.
• Perform transaction activities for customers accurately.
• Educate customers on digital banking solutions and online tools.
• Conduct needs-based conversations to generate personal banking and lending opportunities.

Skills

Communication skills

Customer service

Relationship building

Job description

BOQ Group in Mackay City is seeking a Customer Service Officer to be the first point of contact in the branch, delivering friendly service, handling transactions, and guiding customers through digital banking solutions.

You will conduct needs-based conversations to identify personal banking and lending opportunities, educate customers on online tools, and contribute to a team focused on exceptional service.