Banking Customer Service Officer (Flexible Hours)

BOQ Group; Mackay Regional; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave

Purchase additional annual leave

Discounted private health insurance

Zusammenfassung

BOQ Group in Mackay is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking options to meet their financial needs. You will work with the team to identify opportunities in personal banking and lending while fostering a positive customer experience.

You will collaborate with colleagues with a proactive attitude, and while prior banking or sales experience helps, it is

Qualifikationen

• Strong relationship-building and communication skills.
• Experience in customer service is beneficial, but not required.

Aufgaben

• Be the first point of contact in the branch, delivering exceptional customer service.
• Undertake transaction activities and educate customers on digital banking solutions, then conduct needs-based conversations to generate opportunities in personal banking and lending.

Kenntnisse

Relationship building

Customer service

Communication

Team player

Proactive attitude

Jobbeschreibung

BOQ Group in Mackay is seeking a Customer Service Officer to be the first point of contact in the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking options to meet their financial needs. You will work with the team to identify opportunities in personal banking and lending while fostering a positive customer experience.

You will collaborate with colleagues with a proactive attitude, and while prior banking or sales experience helps, it is