Banking Customer Service Advisor — 12-Month Contract

St.George Bank; Maroochydore; On-site; AUD 48,000 - 62,000; Full time

Job summary

Westpac Group in Maroochydore is seeking a Customer Service Advisor on a fixed-term contract until November 2027. The role focuses on assisting customers with everyday banking needs, answering inquiries, and offering tailored solutions while delivering exceptional service from a collaborative team.

Training will be provided to ensure product knowledge and customer satisfaction. The successful candidate will thrive in a fast-paced, customer-facing environment with strong communication,

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good Computer and Typing Skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsibilities

• Interact with customers by answering calls, emails and in-person meetings as needed.
• Resolve complaints and problems clearly and professionally.
• Perform basic billing duties and process transactions when required.
• Provide customers with status updates on orders and shipments.
• Update customer databases with accurate contact and history details.
• Meet weekly, monthly and annual goals for service levels and sales.
• Collaborate in weekly cross‑department meetings and address customer issues.

Skills

Excellent communication

Typing skills

Computer skills

Interpersonal skills

Time management

Education

High school certificate or equivalent

Job description

Westpac Group in Maroochydore is seeking a Customer Service Advisor on a fixed-term contract until November 2027. The role focuses on assisting customers with everyday banking needs, answering inquiries, and offering tailored solutions while delivering exceptional service from a collaborative team.

Training will be provided to ensure product knowledge and customer satisfaction. The successful candidate will thrive in a fast-paced, customer-facing environment with strong communication,