Manager, Customer Support - Apac

Cloudbeds; Maroochydore; On-site; AUD 42,000 - 54,000; Part time

Job summary

St George Maroochydore Co-Lobranch is seeking a part-time Customer Service Advisor to support customers with everyday banking needs on a 36-hour week, Monday to Friday. This fixed-term role runs until November 2027 and requires clear communication, problem-solving, and a passion for delivering exceptional service.

You will assist customers, answer inquiries, and offer tailored financial solutions while working in a collaborative team environment to meet customer expectations.

Qualifications

• Excellent verbal and written communication with customers.
• Ability to provide tailored banking solutions.
• Strong time management to handle multiple inquiries.
• Comfortable working in a team-focused environment.
• Available to work Monday to Friday during set shifts.

Responsibilities

• Assist customers with everyday banking needs and transactions.
• Answer inquiries and provide tailored financial solutions.
• Identify opportunities to introduce banking products and services.
• Deliver exceptional service with clear, confident communication.

Skills

Clear communication

Strong communication

Time management

Team collaboration

Weekday availability

Customer service focus

Job description

Customer Service Advisor

Create your best future and join St. George Maroochydore Co-Lobranch on a fixed-term contract until November 2027 as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a part-time position working 36 hours per week, across Monday to Friday. The hours are Monday 8.30am-4.45pm, Tuesday 8.30am-4.30pm, Wednesday 8.30am-4.45pm, Thursday 8.30am-4.30pm & Friday 8.30am-4.30pm.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday
• 12 month fixed term contract position until November 2027

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that