Customer Service Advisor

Westpac; Maroochydore; On-site; AUD 40,000 - 60,000; Part time

Job summary

Westpac Group in Maroochydore is seeking a Customer Service Advisor on a 36-hour-per-week, part-time basis. The role runs Monday to Friday and is fixed-term until November 2027. You will assist customers with everyday banking needs, answer inquiries, and tailor solutions to meet their banking requirements.

This position emphasizes delivering exceptional service in a customer-facing environment, with opportunities to grow as a banking professional within the Westpac Group network.

Qualifications

• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.

Responsibilities

• Assist customers with everyday banking needs and inquiries.
• Provide tailored solutions and cross-sell suitable financial products.
• Deliver exceptional service in a customer-facing role.
• Work with colleagues to support customers and resolve issues.
• Communicate clearly and effectively to meet customer expectations.

Skills

Communication

Customer service

Time management

Teamwork

Problem solving

Availability Monday‑Friday

Job description

Create your best future and join St. George Maroochydore Co-Lobranch on a fixed-term contract until November 2027 as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a part-time position working 36 hours per week, across Monday to Friday. The hours are Monday 8.30am-4.45pm, Tuesday 8.30am-4.30pm, Wednesday 8.30am-4.45pm, Thursday 8.30am-4.30pm & Friday 8.30am-4.30pm.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday

12 month fixed term contract position until November 2027

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.