Customer Service Advisor

St.George Bank; Maroochydore; On-site; AUD 48,000 - 62,000; Full time

Job summary

Westpac Group in Maroochydore is seeking a Customer Service Advisor on a fixed-term contract until November 2027. The role focuses on assisting customers with everyday banking needs, answering inquiries, and offering tailored solutions while delivering exceptional service from a collaborative team.

Training will be provided to ensure product knowledge and customer satisfaction. The successful candidate will thrive in a fast-paced, customer-facing environment with strong communication,

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good Computer and Typing Skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsibilities

• Interact with customers by answering calls, emails and in-person meetings as needed.
• Resolve complaints and problems clearly and professionally.
• Perform basic billing duties and process transactions when required.
• Provide customers with status updates on orders and shipments.
• Update customer databases with accurate contact and history details.
• Meet weekly, monthly and annual goals for service levels and sales.
• Collaborate in weekly cross‑department meetings and address customer issues.

Skills

Excellent communication

Typing skills

Computer skills

Interpersonal skills

Time management

Education

High school certificate or equivalent

Job description

Customer Service Advisor

Maroochydore Westpac Group

Posted 3 days ago

Job Description

Description

Create your best future and join St. George Maroochydore Co-Lobranch on a fixed-term contract until November 2027 as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday

12 month fixed term contract position until November 2027

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/ life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Team & Culture

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you’re working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi‑task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

Are you looking for a fast‑paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‑shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de‑escalate tense situations