Banking Customer Advisor - Cash Handling & Digital Help

Westpac; Ballina Shire; Presencial; AUD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Special offers on banking products

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer initiatives

Resumo da oferta

Westpac Ballina branch is hiring a Customer Service Officer to greet customers, resolve inquiries, and provide tailored banking support. You will handle cash transactions, promote online/mobile banking, and connect customers with Home Loans or Business Banking specialists as needed.

The role emphasizes delivering a welcoming customer experience, adherence to regulatory requirements, and collaboration across branches to support daily operations.

Qualificações

• Customer service experience preferred.
• Proficiency in handling cash and completing transactions accurately.
• Energetic personality with a passion for helping people.
• Resilience to stay calm in challenging situations.
• Willingness to learn banking procedures and technologies.

Responsabilidades

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.
• Ability to work across other branches if required (Ballina, Lismore, Casino, Byron Bay).

Conhecimentos

Customer service

Cash handling

Numerical skills

Adaptability

Resilience

Digital platforms

Descrição da oferta de emprego

Westpac Ballina branch is hiring a Customer Service Officer to greet customers, resolve inquiries, and provide tailored banking support. You will handle cash transactions, promote online/mobile banking, and connect customers with Home Loans or Business Banking specialists as needed.

The role emphasizes delivering a welcoming customer experience, adherence to regulatory requirements, and collaboration across branches to support daily operations.