Branch Banking Customer Experience Advisor

NAB; Lismore City Council; On-site; AUD 52,000 - 72,000; Full time

Job summary

NAB in Glen Innes is seeking a Branch Customer Advisor to welcome customers, process transactions, open accounts, and guide them through NAB’s Smarter Banking options. The role focuses on delivering quality service, accuracy, and efficiency in a busy branch environment.

Join a diverse, customer-centric team with opportunities for development and mobility within NAB’s branch network across Australia.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• Support NAB’s Glen Innes Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Job description

NAB in Glen Innes is seeking a Branch Customer Advisor to welcome customers, process transactions, open accounts, and guide them through NAB’s Smarter Banking options. The role focuses on delivering quality service, accuracy, and efficiency in a busy branch environment.

Join a diverse, customer-centric team with opportunities for development and mobility within NAB’s branch network across Australia.