Banking Customer Experience Specialist

NAB; Cowra; On-site; AUD 42,000 - 54,000; Full time

Job summary

NAB in Quirindi is seeking a Branch Customer Advisor to be the first point of contact for customers, delivering a seamless, tailored banking experience and helping customers with account openings, unsecured lending, and transactions.

You’ll join a team that values inclusion, customer centricity and ongoing development, with hours Monday to Friday 9:00am–1:00pm, and access to NAB benefits, discounts, and leave provisions designed to support work‑life balance.

Qualifications

• Proven experience in retail, hospitality, or financial services is preferred.
• Demonstrated ability to deliver exceptional customer experiences.
• Strong attention to detail and a customer‑centred mindset.

Responsibilities

• Be the first contact for customers and place their needs at the center of every interaction.
• Identify suitable products and services such as accounts, lending, and transactions.
• Promote Smarter Banking options to simplify and secure banking for customers.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

NAB in Quirindi is seeking a Branch Customer Advisor to be the first point of contact for customers, delivering a seamless, tailored banking experience and helping customers with account openings, unsecured lending, and transactions.

You’ll join a team that values inclusion, customer centricity and ongoing development, with hours Monday to Friday 9:00am–1:00pm, and access to NAB benefits, discounts, and leave provisions designed to support work‑life balance.