Banking Customer Experience Advisor

NAB; Port Macquarie; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Banking discount

Travel discounts

Parental leave

Job summary

NAB is seeking a Branch Customer Advisor for the Glen Innes area. You’ll be the first point of contact, helping customers with accounts, lending, and everyday banking tasks, while guiding them through NAB’s Smarter Banking options for a simpler, more secure experience.

The role focuses on delivering gold-class service to NAB’s diverse customers, requiring teamwork, attention to detail, and a commitment to inclusion and customer satisfaction.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• Support NAB's Glen Innes Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Attention to detail

Job description

NAB is seeking a Branch Customer Advisor for the Glen Innes area. You’ll be the first point of contact, helping customers with accounts, lending, and everyday banking tasks, while guiding them through NAB’s Smarter Banking options for a simpler, more secure experience.

The role focuses on delivering gold-class service to NAB’s diverse customers, requiring teamwork, attention to detail, and a commitment to inclusion and customer satisfaction.