Customer Experience Advisor - Banking Branch

NAB; Mackay Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Career development programs

Banking discount

Travel & Fitness perks

Job summary

NAB in Mackay is seeking a Branch Customer Advisor – Banking to join a team that puts customers at the centre of everything it does. You’ll be the first point of contact for customers, helping with account opening, lending, and everyday banking transactions, delivering a seamless, secure service.

This role emphasizes customer-centric thinking, attention to detail, and collaboration. NAB offers tailored career development, digital learning, and a range of benefits to support your professional and

Qualifications

• Passion for delivering quality experiences for NAB’s diverse range of customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Mackay branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Customer-centric

Job description

NAB in Mackay is seeking a Branch Customer Advisor – Banking to join a team that puts customers at the centre of everything it does. You’ll be the first point of contact for customers, helping with account opening, lending, and everyday banking transactions, delivering a seamless, secure service.

This role emphasizes customer-centric thinking, attention to detail, and collaboration. NAB offers tailored career development, digital learning, and a range of benefits to support your professional and