Branch Banking Customer Advisor

National Australia Bank; Sydney; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Banking discount and perks

Travel discounts

Parental leave

Volunteer leave

Religious leave

Sporting activities leave

Job summary

National Australia Bank in Crows Nest seeks a Branch Customer Advisor to deliver a seamless, tailored customer experience. You’ll be the first point of contact, helping customers with account openings, lending options, and everyday banking needs.

Join a team focused on customer-centric service and the NAB Smarter Banking platform, leveraging self-service and digital tools to simplify banking for clients while maintaining accuracy and compliance.

Qualifications

• Deliver quality customer service to NAB customers.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options (self-service and digital) to customers.

Responsibilities

• Be the first point of contact for NAB's Crows Nest Branch customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion awareness

Job description

National Australia Bank in Crows Nest seeks a Branch Customer Advisor to deliver a seamless, tailored customer experience. You’ll be the first point of contact, helping customers with account openings, lending options, and everyday banking needs.

Join a team focused on customer-centric service and the NAB Smarter Banking platform, leveraging self-service and digital tools to simplify banking for clients while maintaining accuracy and compliance.