Amazon Connect Engineer

Searchability®; City of Melbourne; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Remote/Hybrid Flexibility

Salary + superannuation

Job summary

Searchability is seeking a Solution Engineer to design and deliver cloud-native CX platforms using AWS serverless technologies, focusing on scalable, enterprise-grade contact centre solutions. You will work in a hands-on role across design, development, and delivery within a collaborative engineering team.

The role emphasizes building backend services and frontend components, integrating CRM systems, and contributing to deployment standards while supporting live environments.

Qualifications

• Hands-on design and delivery of cloud CX platforms
• Strong AWS serverless architecture experience
• Experience with Amazon Connect and CCaaS solutions
• Client-facing consulting experience is a plus

Responsibilities

• Design and build Amazon Connect-based CCaaS solutions using serverless architecture
• Develop backend services, APIs, and integrations across cloud platforms
• Create frontend components for agent and customer experiences
• Collaborate with cross-functional teams on delivery, testing and deployment

Skills

AWS serverless

Node.js

Python

Java

React

REST APIs

CRM integrations

Tools

Terraform

Job description

Solution Engineer – Amazon Connect / Contact Centre (CCaaS)

A leading technology consultancy is seeking a highly skilled Solution Engineer to design and deliver cloud-native customer experience (CX) platforms using modern AWS technologies.

This is a hands-on engineering role suited to someone who thrives in solution design, development, and delivery, with a strong focus on scalable serverless architectures and customer-engagement platforms.

Opportunity to work on cloud CX solutions in a high-performing technical team.

• $140-170K salary + superannuation
• Remote/Hybrid Flexibility
• Work across complex, enterprise-grade cloud solutions
• Exposure to modern AWS serverless architecture
• Collaborative, high-performing engineering environment
• Must be an Australian OR NZ Citizen

WHO ARE WE?

We are a technology-driven consultancy focused on delivering modern cloud, connectivity, and customer experience solutions. Our approach combines deep technical capability with strong customer outcomes, enabling organisations to transform how they engage with their customers.

Working in a collaborative and agile environment, our teams design and deliver scalable, secure, and future-ready solutions across complex enterprise environments.

WHAT WILL YOU BE DOING?

• Design and build Amazon Connect-based contact centre solutions using serverless architecture
• Develop backend services, APIs, and integrations across cloud platforms
• Build and support frontend components for agent and customer experiences
• Integrate cloud platforms with enterprise systems (e.g. CRM and business applications)
• Contribute to solution design documentation, testing strategies, and deployment standards
• Provide Level 2 support for production environments, including troubleshooting and root cause analysis
• Collaborate with cross-functional teams to ensure scalability, performance, and security best practices
• Support project delivery, including scoping, timelines, and technical execution
• Contribute to continuous improvement of delivery practices and solution quality
• Designing and building production contact centres
• Extending Amazon Connect with AWS services
• Supporting live environments and troubleshooting issues
• Translating CX requirements into robust cloud solutions
• Strong experience in AWS cloud environments, particularly serverless architecture
• Hands-on experience with Amazon Connect and cloud-based contact centre solutions (CCaaS)
• Experience developing backend services using Node.js, Python, or Java
• Strong understanding of API design and integration (REST APIs)
• Experience with React or modern frontend frameworks
• Exposure to Terraform or serverless deployment frameworks
• Experience integrating with CRM platforms such as Salesforce or Dynamics
• Knowledge of authentication protocols (OAuth, SAML, Cognito)
• Experience working within consulting or client-facing environments