Cloud Solutions Engineer – AWS & Amazon Connect

Searchability®

City of Melbourne

On-site

AUD 140,000 - 160,000

Full time

3 days ago

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Job summary

Searchability is seeking a Solutions Engineer to lead Amazon Connect and AWS serverless implementations for CX-focused cloud solutions in Australia. You will design, develop, and support Amazon Connect-based experiences and build backend services to integrate CCaaS with core systems.

You will manage serverless AWS architectures (Lambda, DynamoDB, S3, API Gateway) and contribute to deployment standards, documentation, and testing practices. Strong communication and collaboration are essential.

Qualifications

Hands-on experience with Amazon Connect and AWS serverless architectures.
Experience integrating cloud systems with enterprise platforms (Salesforce, Dynamics).
Strong knowledge of CI/CD, infrastructure-as-code, and cloud deployment processes.
Minimum 3 years of experience in cloud or CX solutions engineering.
Excellent problem-solving, communication, and teamwork skills.

Responsibilities

Designing, developing, and supporting Amazon Connect-based customer experience solutions
Building backend services and APIs to integrate CCaaS platforms with core systems
Managing serverless cloud architectures in AWS, including Lambda, DynamoDB, S3, and API Gateway
Maintaining technical documentation and contributing to deployment and testing standards