Aviation Contracts & Customer Service Administrator

Ptb Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Pacific Turbine Brisbane is seeking a highly organised Contracts and Customer Service Administrator to support the Engine Program Manager. The role combines administration, customer service, contract coordination and program support within a dynamic aviation environment.

You will work closely with the Engine Program Manager and teams across Sales, Contracts and Operations, ensuring customer obligations and deliverables are met, managing contract records, preparing quotes, and maintaining ERP

Qualifications

• Good administrative and organisational skills with high attention to detail
• Proficient in Word and Excel, confident managing data and records
• Excellent communication and interpersonal skills with a customer‑focused approach
• Proactive, solutions‑oriented with initiative to anticipate needs and follow through
• Strong time management to handle competing priorities and work independently or in a team
• Experience in administration, customer service or coordination roles is essential
• Experience with contracts, ERP systems or aviation industry is advantageous but not required

Responsibilities

• Provide administrative and coordination support to the Engine Program Manager and broader team
• Manage customer contract records and review contractual requirements
• Coordinate customer inquiries and build relationships with customers and internal stakeholders
• Prepare quotes, process sales and purchase orders, maintain ERP system data
• Support program planning, forecasting and coordination of engine maintenance and procurement
• Prepare reports and documentation, identify process improvements in service delivery
• Attend customer meetings and industry events representing PTB professionally

Skills

Administrative support

Data management

Customer service

Proactive problem solving

Time management

Administration experience

ERP systems experience

Tools

Microsoft Word

Microsoft Excel

Job description

Pacific Turbine Brisbane is seeking a highly organised Contracts and Customer Service Administrator to support the Engine Program Manager. The role combines administration, customer service, contract coordination and program support within a dynamic aviation environment.

You will work closely with the Engine Program Manager and teams across Sales, Contracts and Operations, ensuring customer obligations and deliverables are met, managing contract records, preparing quotes, and maintaining ERP