Contracts and Customer Service Administrator

Ptb Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Pacific Turbine Brisbane is seeking a highly organised Contracts and Customer Service Administrator to support the Engine Program Manager. The role combines administration, customer service, contract coordination and program support within a dynamic aviation environment.

You will work closely with the Engine Program Manager and teams across Sales, Contracts and Operations, ensuring customer obligations and deliverables are met, managing contract records, preparing quotes, and maintaining ERP

Qualifications

• Good administrative and organisational skills with high attention to detail
• Proficient in Word and Excel, confident managing data and records
• Excellent communication and interpersonal skills with a customer‑focused approach
• Proactive, solutions‑oriented with initiative to anticipate needs and follow through
• Strong time management to handle competing priorities and work independently or in a team
• Experience in administration, customer service or coordination roles is essential
• Experience with contracts, ERP systems or aviation industry is advantageous but not required

Responsibilities

• Provide administrative and coordination support to the Engine Program Manager and broader team
• Manage customer contract records and review contractual requirements
• Coordinate customer inquiries and build relationships with customers and internal stakeholders
• Prepare quotes, process sales and purchase orders, maintain ERP system data
• Support program planning, forecasting and coordination of engine maintenance and procurement
• Prepare reports and documentation, identify process improvements in service delivery
• Attend customer meetings and industry events representing PTB professionally

Skills

Administrative support

Data management

Customer service

Proactive problem solving

Time management

Administration experience

ERP systems experience

Tools

Microsoft Word

Microsoft Excel

Job description

Contracts and Customer Service Administrator

In this newly created role, we’re looking for a highly organised and proactive administrator with strong customer service skills to support our Engine Program Manager and help deliver an exceptional experience for our clients.

Role:

As our Contracts and Customer Service Administrator, you’ll play an important role in supporting the successful delivery of our Engine Program, working closely with the Engine Program Manager and teams across Sales, Contracts and Operations. This is a varied, hands‑on role combining administration, customer service, contract coordination and program support within a dynamic aviation environment.

Key Responsibilities:

• Provide administrative and coordination support to the Engine Program Manager and broader team


• Manage customer contract records, review contractual requirements and help ensure customer obligations and deliverables are met


• Coordinate customer enquiries and requirements, building strong relationships with customers and internal stakeholders


• Prepare quotes, process sales and purchase orders, and maintain accurate information within the ERP system


• Support program planning, forecasting and coordination of engine maintenance, component requirements, procurement and refurbishment


• Prepare reports and documentation, collaborate across Sales, Contracts and Operations, and identify opportunities to improve processes and customer service


• Attend customer meetings and industry events as required, representing PTB professionally

Skills and Experience:

• Strong administrative and organisational skills, with exceptional attention to detail and accuracy


• Proficiency in Microsoft Word and Excel, with confidence managing data, records and documentation


• Excellent communication and interpersonal skills, with a customer‑focused approach and the ability to build positive relationships


• A proactive, solutions‑focused attitude, with the initiative to anticipate needs, follow through on tasks and support customers effectively


• Strong time management skills, with the ability to manage competing priorities and work both independently and as part of a team


• Previous experience in administration, customer service or a coordination role is essential


• Experience with contracts, ERP systems or the aviation industry will be highly regarded, but not essential

Why Join Us?

• Fantastic Earning Potential-Generous remuneration package with annual salary review, monthly group incentives


• Development-Enjoy regular check‑ins and bi‑annual performance reviews designed to support your career development and recognise strong performance


• Great Working Environment-Supportive culture, open‑door leadership and approachable management, uniform provided, free on‑site or street parking


• Positive culture-EAP, flexible working arrangements- start and finish times negotiable


• Career-Receive in‑house training and join a successful Global company, gain hands‑on experience in the aviation industry

About us:

Pacific Turbine Brisbane is proud to be part of the PAG group of companies. Precision Aviation Group Australia’s mission is to provide industry leading aviation Maintenance, Repair and Overhaul (MRO) services and supply chain logistics worldwide. PAG’s trademarked ISMRO service – Inventory Supported Maintenance Repair & Overhaul – combines parts distribution with Repair Station support. This strategic approach allows our customer‑base to increase utilisation of their spares and maximises their aircraft availability.

PAG has a longstanding commitment to excellence. Since 1993, we have brought together the best in the industry to provide unified support, industry expertise, and passionate service for aerospace operators and fleet managers across the globe.