AV Technician Support - Casual

Hume City Council; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Hume City Council is seeking a capable AV Technician to support professional audio-visual and event services across Town Hall Broadmeadows, Hume Global Learning Centres and other venues. You will be responsible for setup, operation and pack down of AV equipment, and provide technical support to ensure successful events.

Applicants should have at least two years' on-the-job AV experience, strong troubleshooting skills and the ability to deliver high-quality customer service.

Qualifications

• Qualifications in Audio Visual with at least two years on the job experience.
• Demonstrated ability to setup, operate and fault-find AV equipment.
• Ability to deliver high-quality customer service.

Responsibilities

• Ensure setup and pack down of AV equipment is completed for all events.
• Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved issues as appropriate, maintain records and advise AV Technician.
• Work as part of the team to provide high-quality customer service for clients / users interested in hiring a venue, room or facility.
• Ensure that any complaints are managed and dealt with in a timely and efficient manner in consultation with the senior leadership team for Venues and Operations.
• Develop and maintain a sound understanding of the Hume City Council policies, procedures and processes.
• Provide support to all members of the broader Community Facilities Unit.

Skills

AV equipment knowledge

Customer service

Problem solving

Time management

Documentation and records

Education

AV certifications or equivalent

Tools

Audio-visual hardware

Computers

Presentation software

Job description

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

This position supports the delivery of professional audio-visual and event services across Town Hall Broadmeadows, Hume Global Learning Centres and other Council facilities. The role is responsible for the setup, operation and pack down of audio-visual equipment, providing technical support for events and functions, and triaging, resolving or escalating technical issues to ensure the successful delivery of events and activities.

What you'll be doing:

• Ensure setup and pack down of AV equipment is completed for all events.
• Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved issues as appropriate, maintain records and advise AV Technician.
• Work as part of the team to provide high-quality customer service for clients / users interested in hiring a venue, room or facility.
• Ensure that any complaints are managed and dealt with in a timely and efficient manner in consultation with the senior leadership team for Venues and Operations.
• Develop and maintain a sound understanding of the Hume City Council policies, procedures and processes.
• Provide support to all members of the broader Community Facilities Unit.

The skills and experience you'll bring to the role:

• The ability to work independently, identifying resources and make independent decisions with guidance always available.
• The ability to identify and analyse problems, consider options, develop solutions, and decide on most appropriate action to achieve desired outcomes.
• Skilled knowledge of audio-visual equipment,computers, presentation software and A/V equipment.
• Time management skills including a demonstrated capacity to set and achieve goals and objectives and deliver projects on time despite conflicting pressures.
• Excellent organisational skills, including the ability to monitor and maintain accurate records to ensure systems and processes are maintained and adhered to.
• Capacity to handle complaints effectively with the ability to elevate accordingly.

Required Certifications & Qualifications

• Qualifications in Audio Visual with at least two years on the job experience.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

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