AV Service Technician

RGIT Australia; City of Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

InSight Systems in Melbourne CBD is seeking an experienced AV Service Technician to join the Managed Services team on a full-time basis. The role provides hands-on AV and Level 2 IT support in a large client environment, ensuring meeting, teaching and collaboration spaces operate reliably.

You will troubleshoot AV issues, configure DSPs and control systems, support Windows and macOS devices, and maintain tickets with clear documentation while delivering proactive, customer-focused service to

Qualifications

• Previous experience in an AV Technician or similar role.
• Strong hands-on AV troubleshooting and fault-finding skills.
• Experience with DSPs, control systems, video conferencing and unified communications technology.
• Understanding of AV networking and common IT faults.
• Experience working with Microsoft and Apple environments.
• Strong customer service and communication skills.
• Ability to manage service requests and priorities within SLA timeframes.
• Strong attention to detail when maintaining tickets and technical documentation.
• A proactive, team-focused approach to problem solving.

Responsibilities

• Provide AV and desktop computing support.
• Troubleshoot incidents and requests within SLA timelines.
• Use remote monitoring to identify and resolve AV issues.
• Conduct preventative maintenance checks and system audits.
• Configure AV devices on networks and troubleshoot IT faults.
• Operate DSPs, control systems, video conferencing and UC equipment.
• Provide in-room AV and IT support to users.
• Manage devices across Microsoft and Apple environments.
• Maintain accurate service tickets and room records.
• Communicate proactively with clients throughout resolution.

Skills

AV troubleshooting

Customer service

Communication skills

Team player

Windows & Mac environments

Tools

DSPs

Control systems

Video conferencing

Unified communications

Job description

InSight Systems is a leading provider of workplace technology solutions, specialising in AV integration, strategic consultation and managed services. For over 20 years, we have delivered innovative and reliable solutions to medium and large organisations across a range of sectors, including government, corporate, healthcare, education and sports.

We are seeking an experienced AV Service Technician to join our Managed Services team in a full-time role based in Melbourne CBD.

This is a hands-on role responsible for providing customer-focused AV and Level 2 IT support within a large-scale client environment. You’ll respond to day-to-day service requests, troubleshoot complex AV issues and help ensure meeting, teaching and collaboration spaces operate reliably.

Key Responsibilities

• Provide technical support and resolution for AV and desktop computing issues.
• Troubleshoot and resolve service incidents and requests within agreed SLA timeframes.
• Use remote monitoring and support platforms to proactively identify and resolve AV issues.
• Conduct preventative maintenance checks and system audits.
• Configure AV devices on networks and troubleshoot common IT/network issues.
• Configure and operate DSPs, control systems, video conferencing and unified communications equipment.
• Provide in-room AV and IT support to users and other technical teams.
• Manage devices across Microsoft and Apple environments.
• Maintain accurate service tickets, asset information and room records.
• Provide professional, proactive communication to clients throughout the resolution process.

About You

To be successful in this role, you will have:

• Previous experience in an AV Technician, AV Service Technician or similar technical support role.
• Strong hands‑on AV troubleshooting and fault‑finding skills.
• Experience with DSPs, control systems, video conferencing and unified communications technology.
• An understanding of AV networking and common IT faults.
• Experience working with Microsoft and Apple environments.
• Strong customer service and communication skills.
• The ability to manage service requests and priorities within SLA timeframes.
• Strong attention to detail when maintaining tickets and technical documentation.
• A proactive, team‑focused approach to problem solving.

What’s in it for you?

• Inclusive and dynamic culture, family‑focused environment
• Flexible working options to support work‑life balance
• Strong team collaboration across the business
• Learning and development opportunities
• Company events including weekly activities, EOFY and Christmas celebrations
• Generous employee discounts on AV products

This is a challenging and rewarding role, and if successful you will become part of a highly dedicated, motivated and supportive team.

You must have the right to live and work in Australia to apply for this position. You will also require a valid Working with Children’s Check and Police Check.

InSight Systems is an Equal Employment Opportunity Employer.We welcome and encourage applications from Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds.