AV Technician Support

Hume City Council; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Child safe organisation

Job summary

Hume City Council in Melbourne is seeking an enthusiastic Audio-Visual Technician to support events across Town Hall Broadmeadows, Hume Global Learning Centres and other facilities. You will set up, operate and pack down AV equipment, provide technical support, respond to incidents, and maintain records. Qualifications include AV qualifications with at least two years on the job, and you will work within a collaborative team that values safety and inclusivity.

Qualifications

• Qualifications in Audio Visual with at least two years on the job experience.

Responsibilities

• Setup and pack down of AV equipment for all events.
• Respond to requests for support and allocate unresolved issues; maintain records.
• Provide high-quality customer service for clients hiring venues or facilities.
• Manage complaints in consultation with senior leadership for Venues and Operations.
• Develop and maintain understanding of Hume City Council policies and processes.
• Provide support to the broader Community Facilities Unit.

Skills

Independent work

Problem solving

AV equipment

Time management

Organisational skills

Complaint handling

Education

Audio Visual qualification with 2+ years experience

Job description

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

This position supports the delivery of professional audio-visual and event services across Town Hall Broadmeadows, Hume Global Learning Centres and other Council facilities. The role is responsible for the setup, operation and pack down of audio-visual equipment, providing technical support for events and functions, and triaging, resolving or escalating technical issues to ensure the successful delivery of events and activities.

What you’ll be doing:

• Ensure setup and pack down of AV equipment is completed for all events.
• Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved issues as appropriate, maintain records and advise AV Technician.
• Work as part of the team to provide high-quality customer service for clients / users interested in hiring a venue, room or facility.
• Ensure that any complaints are managed and dealt with in a timely and efficient manner in consultation with the senior leadership team for Venues and Operations.
• Develop and maintain a sound understanding of the Hume City Council policies, procedures and processes.
• Provide support to all members of the broader Community Facilities Unit.

The skills and experience you’ll bring to the role:

• The ability to work independently, identifying resources and make independent decisions with guidance always available.
• The ability to identify and analyse problems, consider options, develop solutions, and decide on most appropriate action to achieve desired outcomes.
• Skilled knowledge of audio-visual equipment,computers, presentation software and A/V equipment.
• Time management skills including a demonstrated capacity to set and achieve goals and objectives and deliver projects on time despite conflicting pressures.
• Excellent organisational skills, including the ability to monitor and maintain accurate records to ensure systems and processes are maintained and adhered to.
• Capacity to handle complaints effectively with the ability to escalated accordingly.

Required Certifications & Qualifications

• Qualifications in Audio Visual with at least two years on the job experience.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day

We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together

At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up

We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume

We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

For any queries, please contact us at *******@hume.vic.gov.au.