AV and IT Support Technician

Victorian Government; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

The Victorian Government is seeking an IT and AV Technician to support a school environment in Melbourne, focusing on the day-to-day operation of IT and audio-visual systems.

Reporting to the IT Manager, you will install, configure and maintain devices, support end-users, and ensure reliable services across hours Mon-Fri.

Qualifications

• Experience providing first-line IT/AV support in education or similar environments.
• Ability to install, configure and maintain equipment.
• Strong organisational skills and service focus.

Responsabilités

• Day-to-day support, maintenance and installation of IT and AV systems.
• Work with IT Manager and two team members to meet priorities.
• Independently handle routine tasks and escalations.

Connaissances

IT support

AV systems

Microsoft 365

Networking

End-user devices

Formation

AV/IT qualifications

Description du poste

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 1549528

Selection Criteria

Key Selection Criteria

SC1 Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.

SC2 Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.

SC6 Demonstrated ability to troubleshoot and solve problems in non-standard environments.

Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems.

The technician must be able to work independently on routine tasks, manage competing priorities and escal… The role suits someone with relevant AV and IT qualifications and/or experience, strong organisational skills and a service-focused approach.

The responsibilities below describe the major duties of the role. Other duties of a similar nature and level may be required. Duties may change over time due to new legislation, technology or policy, and training will be provided where needed.

Attendance requirement for this position is fulltime, Monday to Friday.

Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.