Onsite Support Technician

Source Central Partners; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training & mentorship

Career progression

Team collaboration

Job summary

Source Central Partners seeks an experienced Onsite Support Technician to back a northern/southern Melbourne school, acting as the on-site face of the IT team and collaborating with remote desk and account management to resolve issues promptly.

The role requires 5+ years in IT support, strong customer service, and the ability to engage with school leadership. A Victorian Working with Children Check is mandatory or obtainable.

Qualifications

• Minimum 3+ years in IT support or desktop support.
• Experience in a school/education environment is valuable.
• Ability to manage competing priorities during busy periods.
• Strong customer service and ability to communicate with non-technical users.
• On-site autonomy with reliable vehicle and timely attendance.

Responsibilities

• Provide onsite support for desktops, laptops, printers, and classroom tech.
• Troubleshoot Windows 10/11, MS Office, and school BAU apps.
• Support Microsoft 365, Google Workspace, and mobile platforms.
• Perform basic network troubleshooting (LAN/WAN).
• Document work clearly in ticketing system and adhere to SLAs.
• Maintain asset registers and assist with device lifecycle planning.
• Assist with AV and classroom technology and participate in planning discussions.

Skills

Customer service

Clear communication

Autonomous on-site work

Prioritisation

Problem solving

Tools

Windows 10/11

Microsoft 365

Active Directory

G Suite / Google Admin

Printers & peripherals

Job description

Are you passionate about solving tech problems and enjoy working directly with end users? Join our growing team as an Onsite Support Technician, you will be supporting one of our major education industry clients located in a northern/southern Melbourne suburb. You'll be the onsite face of our support team, helping the client’s staff and students, engaging with school leadership and delivering hands-on IT support that makes a real difference to the school community.

Our Head Office location is based at Collins Square in Melbourne.

About the Role

As an onsite technician, you'll be the trusted face of IT at the school - a role that demands both hands-on technical skill and the professional maturity to engage credibly with the Principal, Business Manager, and teaching staff. You'll exercise independent judgment daily, knowing when to resolve, when to elevate, and how your decisions affect the broader school community. You'll be supported by our remote Service Desk team and have clear escalation paths for more complex technical issues, along with being supported by an account management team for ongoing and higher-level client engagement.

This role is ideal for someone with at least 5+ years’ experience in IT support, who enjoys variety, solving problems, and delivering great service.

Key Responsibilities

Provide onsite support for desktops, laptops, printers, mobile devices, and office applications.

Troubleshooting of Windows (10/11), Microsoft Office applications and other BAU application in use by the school.

Support and troubleshoot issues with Microsoft 365, Google Workspace, and mobile platforms.

Perform basic network troubleshooting (LAN/WAN).

Assist with hardware support and replacement for PCs, laptops, printers, and peripherals.

Support end user onboarding, offboarding, and hardware setup or relocation.

Document work clearly in our ticketing system, following processes and SLAs.

Provide exceptional customer service onsite, with clear, professional verbal communication.

Maintain accurate asset registers and assist with lifecycle planning for devices across the fleet

Support AV and classroom technology (interactive displays, projectors, video conferencing)

Contribute to IT planning conversations (e.g. refresh cycles, rollouts) and relay relevant client feedback and emerging issues to the account management team.

Work closely with Level 2 technicians, L3 engineering, account managers and elevate when required.

Adhere to school policies around student data, privacy, and appropriate technology use, along with awareness of relevant Victorian legislation.

Requirements

Minimum 3+ years’ experience in a similar IT support or desktop support role.

Experience supporting or working within a school or education environment (understanding of the rhythm of a school year, exam periods, enrolment, staff onboarding, is genuinely valuable here)

Ability to manage competing priorities during high-pressure periods (e.g. start of term, exams)

Strong customer service skills and the ability to communicate clearly with non-technical users.

Comfort working autonomously without day-to-day supervision on site

Current Victorian Working with Children Check (mandatory)

or the ability to obtain one.

Experience with:

Windows 10 and 11

Microsoft Office suite.

Active Directory administrative tasks and Group Policy creation.

Experience with full administrative capabilities in Microsoft 365 including Exchange Online and Entra ID.

Exposure to Google Workspace (Gmail, Google Drive) and Google Admin console

Deployment and support of printers, laptops, desktops, and common peripheral devices.

Basic networking concepts (DHCP, DNS, VLAN, wireless connectivity) and troubleshooting around these.

Strong documentation and problem-solving skills.

A proactive, self-motivated approach—you take initiative and go the extra mile.

Full driver's licence and access to a reliable vehicle (Attendance at site on time is essential for this role).

Australian citizenship or permanent residency required for this position.

Nice to Have

IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation).

Prior experience in an MSP or customer-facing field services environment.

Exposure to ConnectWise Manage or similar ticketing systems.

What We Offer

Ongoing training, mentorship, and clear career progression to Level 2 and beyond.

A supportive, collaborative team environment with access to a wide range of tech.

The opportunity to build strong relationships with clients and make a real impact daily.

Your application will include the following questions:

Are you legally authorized to work in Australia?

How many years' experience do you have as an Onsite Support Technician?

Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?

Do you have your own vehicle and a full Australian Driving Licence?