AV and IT Support Technician

Department of Education Victoria; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Centre for Higher Education Studies (CHES) in Melbourne, VIC, is seeking a proactive IT/AV support technician to join a small IT team. You will handle day-to-day IT and AV maintenance, install equipment, and provide friendly helpdesk support to staff and students across CHES facilities.

Reporting to the IT Manager and working with two colleagues, you will develop clear procedures, train staff, and manage tasks independently while aligning with Department policies and school priorities.

Qualifications

• First-line IT and AV support experience, ideally in education or similar environment.
• Strong knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems.
• Ability to work independently, manage priorities and escalate issues as needed.
• Excellent verbal and written communication with staff of varying technical levels.
• Ability to develop and maintain clear procedures and documentation.

Responsibilities

• Provide first-line IT and AV support to staff and students with minimal disruption.
• Maintain school systems including Microsoft 365, Entra, Cisco networks, Compass and Zoom.
• Carry out basic repairs on IT/AV equipment and liaise with external providers when needed.
• Support remote users via an online helpdesk.
• Install, configure and maintain AV devices and services across CHES.
• Develop and improve procedures for AV usage and support.

Skills

IT support

Windows 365

Networking

AV systems

Communication

Documentation

Education

IT/AV qualifications

Tools

Microsoft 365

Cisco networks

Entra

Zoom

Dante

Job description

Department of Education Victoria – South Yarra VIC

1d ago , from Department of Education & Training Victoria

The Centre for Higher Education Studies (CHES) commenced programs in 2023 as a purpose-built, co-educational school supporting high-achieving and high-ability students to extend their learning beyond mainstream programs.

Students attend CHES part-time while remaining enrolled at government secondary schools across Victoria. We offer specialist VCE subjects, Year 10 Enrichment Electives and access to first-year university courses through our university partnerships. Students also participate in seminars, masterclasses and other enrichment opportunities.

CHES also leads professional learning for teachers across Victoria on meeting the needs of high-ability students.

Working at CHES

Education Support staff, including the IT team, play an important role in the smooth operation of CHES and in creating a welcoming, supportive and efficient environment for students, staff and visitors. Our work involves close collaboration with students' base schools, university partners and other educational organisations.

Our values--Reach, Connect, Understand and Think Ahead--underpin a collegial, collaborative workplace. We value the expertise and contribution of Education Support staff and provide induction, professional learning and ongoing support.

Flexible working arrangements may be available through discussion and negotiation with the principal, depending on the requirements of the position.

Our facilities and location

CHES is located at 669 Chapel Street, South Yarra, in an award-winning, four-storey facility. The building includes contemporary classrooms, university-standard science laboratories, an auditorium, tutorial rooms, professional learning spaces, comfortable staff workspaces and a rooftop terrace. Our facilities and technology are state-of-the-art and enable students to participate both on-site and online.

We work closely with schools and universities, including a foundation network of five local secondary schools that also use our facilities when spaces are available.

CHES has convenient access to several public transport options. As with many inner-city vertical schools, there is no on-site staff parking.

Selection Criteria

Key Selection Criteria

SC1 Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.

SC2 Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.

SC3 Demonstrated ability to work independently, manage competing priorities and elevate issues appropriately.

SC4 Demonstrated high-level oral and written communication skills, including the ability to train and advise staff with varying levels of technical knowledge.

SC5 Demonstrated ability to develop and maintain clear procedures and documentation.

SC6 Demonstrated ability to troubleshoot and solve problems in non-standard environments.

Role

Role description

This role is a unique opportunity to join a high-performing team that supports the various state-wide programs offered by CHES.

Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems.

The technician must be able to work independently on routine tasks, manage competing priorities and elevate complex issues to the IT Manager. The role suits someone with relevant AV and IT qualifications and/or experience, strong organisational skills and a service-focused approach.

The responsibilities below describe the major duties of the role. Other duties of a similar nature and level may be required. Duties may change over time due to new legislation, technology or policy, and training will be provided where needed.

Attendance requirement for this position is fulltime, Monday to Friday.

Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.

Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy. Deviation from standard procedures and school policy will require guidance and direction from senior management.

The provision of business management responsibilities becomes a feature at range 3. Management of staff to achieve the expected outcomes is a key responsibility. Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases. Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations.

An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.

Responsibilities

IT support

• Provide first-line technical support to staff and students, troubleshooting and resolving hardware, software and network issues with minimal disruption to teaching and learning.

• Support and maintain school systems, including Microsoft 365 and Entra, Cisco networks, Compass and Zoom.

• Carry out basic repairs on IT and AV equipment and liaise with external providers when further support is needed.

• Support remote users via an online helpdesk.

Audio-visual systems

• Install, configure and maintain audio-visual devices and services across CHES.

• Support IP-based AV systems, including Dante audio and video-over-IP.

• Carry out scheduled maintenance of AV equipment and respond to faults.

• Develop and improve procedures for the use and support of AV equipment.

• Work with the IT Manager to plan, approve and communicate changes to AV platforms.

Training and advice

• Provide training and guidance to staff on IT and AV hardware and software.

• Advise teachers on the technical aspects of curriculum delivery.

General

• Follow school and Department policies, including IT standards and OHS requirements.

• Manage school-owned IT equipment, including deployment, tracking and maintenance.

• Maintain accurate documentation of support requests and procedures.

• Build positive relationships with the IT and broader CHES teams.

• Contribute to IT projects as directed by the IT Manager.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces.It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via*******@education.vic.gov.au

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-safe-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees,including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Conditions of Employment

• All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
• Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
• A probationary period may apply during the first year of employment and induction and support programs provided.
• Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx