Autonomous Client Liaison & Admin Officer – Brisbane

Pacific Health and Wellbeing; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Pacific Health and Wellbeing is seeking a Client Liaison and Administration Officer to be the first point of contact for participants and stakeholders. This full-time, office-based role is based in Nundah, Brisbane, supporting service delivery and smooth team operations.

The successful candidate will bring administrative experience, strong communication skills, attention to detail, and proficiency with Microsoft Office and client management systems. NDIs exposure is a bonus.

Qualifications

• Administrative experience, ideally within a multidisciplinary team.
• Exposure to NDIS is an advantage.
• Strong written and verbal communication skills.
• High attention to detail and good organisational abilities.
• Proficient with Microsoft Office and client management systems.
• Ability to learn new systems and troubleshoot IT issues with support.

Responsibilities

• Be the first point of contact and manage reception duties.
• Handle referrals and appointment bookings efficiently.
• Create new participant files and enter data into the client system.
• Draft and issue service agreements and monitor workflows.
• Order and manage general office supplies.
• Represent the organisation positively with stakeholders.
• Support the Area Manager and team with administration tasks.

Skills

Administrative experience

NDIS exposure

Communication skills

Attention to detail

Tech literacy

IT problem-solving

Job description

Pacific Health and Wellbeing is seeking a Client Liaison and Administration Officer to be the first point of contact for participants and stakeholders. This full-time, office-based role is based in Nundah, Brisbane, supporting service delivery and smooth team operations.

The successful candidate will bring administrative experience, strong communication skills, attention to detail, and proficiency with Microsoft Office and client management systems. NDIs exposure is a bonus.