Administration Officer

Ayre Allied Health; Newcastle-Maitland; Remote; AUD 34,000 - 44,000; Part time

Job summary

Ayre Allied Health is seeking a highly organised, proactive Administration Officer for a 24-hour-per-week, work-from-home role across the Newcastle–Maitland region. You will handle a variety of administrative tasks within a busy allied health service and communicate clearly with clients and clinicians.

NDIS experience and strong customer service are essential. You will maintain accurate records, assist with budgeting, and manage schedules independently, with occasional in-person meetings each

Qualifications

• NDIS experience is essential.
• Strong customer service and interpersonal skills.
• Excellent written communication and attention to detail.
• Ability to work independently and manage competing priorities.
• Strong time management and organisational skills.
• Experience budgeting and tracking expenses.
• Ability to take clear and accurate meeting minutes.

Responsibilities

• Managing incoming and outgoing phone calls and email correspondence with clients, families, support coordinators and external providers.
• Providing exceptional customer service and maintaining a professional, friendly and approachable manner.
• Supporting general administrative tasks and day-to-day office operations.
• Assisting with budgeting, financial tracking and administrative budget management.
• Managing schedules, coordinating information and ensuring tasks are completed within required timeframes.
• Preparing for and attending fortnightly team meetings, including taking accurate meeting minutes and distributing relevant notes and actions.
• Maintaining accurate records, documentation and client information.
• Communicating effectively with clinicians and the wider team to support the smooth running of the service.

Skills

Highly organised

Proactive

Reliable

Job description

We are seeking a highly organised, proactive and reliable Administration Officer to join our team across a 24 hour a week capacity. This is a work-from-home position suited to someone who is confident working independently, has excellent communication skills and can effectively manage a variety of administrative responsibilities within a busy allied health environment.

The successful applicant will ideally have previous experience working within the NDIS and a strong understanding of the administrative requirements associated with disability and allied health services.

Key Responsibilities

• Managing incoming and outgoing phone calls and email correspondence with clients, families, support coordinators and external providers.
• Providing exceptional customer service and maintaining a professional, friendly and approachable manner.
• Supporting general administrative tasks and day-to-day office operations.
• Assisting with budgeting, financial tracking and administrative budget management.
• Managing schedules, coordinating information and ensuring tasks are completed within required timeframes.
• Preparing for and attending fortnightly team meetings, including taking accurate meeting minutes and distributing relevant notes and actions.
• Maintaining accurate records, documentation and client information.
• Communicating effectively with clinicians and the wider team to support the smooth running of the service.

About You

To be successful in this role, you will have:

• Previous experience working within the NDIS, with a sound understanding of NDIS processes and requirements (essential).
• Strong customer service and interpersonal skills, with the ability to communicate confidently and professionally.
• Excellent written communication, spelling, grammar and attention to detail.
• The ability to work independently, use initiative and confidently manage competing priorities.
• Strong time management, organisation and problem-solving skills.
• Confidence managing phone calls, emails and professional correspondence.
• Experience or confidence with budgeting, financial administration and tracking expenses.
• The ability to take clear, accurate and detailed meeting minutes.
• A proactive, flexible and dependable approach to work.

Work Arrangements

This is a work-from-home position; however, the successful applicant must be available to attend in-person team meetings every second Thursday. Meetings will be held at various locations throughout the Newcastle and Maitland regions, so reliable transport and the ability to travel to these locations are essential.

We are looking for someone who takes pride in their work, is comfortable working autonomously and enjoys being an important part of a collaborative allied health team.