Client Liaison and Administration Officer

Pacific Health and Wellbeing; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Pacific Health and Wellbeing is seeking a Client Liaison and Administration Officer to be the first point of contact for participants and stakeholders. This full-time, office-based role is based in Nundah, Brisbane, supporting service delivery and smooth team operations.

The successful candidate will bring administrative experience, strong communication skills, attention to detail, and proficiency with Microsoft Office and client management systems. NDIs exposure is a bonus.

Qualifications

• Administrative experience, ideally within a multidisciplinary team.
• Exposure to NDIS is an advantage.
• Strong written and verbal communication skills.
• High attention to detail and good organisational abilities.
• Proficient with Microsoft Office and client management systems.
• Ability to learn new systems and troubleshoot IT issues with support.

Responsibilities

• Be the first point of contact and manage reception duties.
• Handle referrals and appointment bookings efficiently.
• Create new participant files and enter data into the client system.
• Draft and issue service agreements and monitor workflows.
• Order and manage general office supplies.
• Represent the organisation positively with stakeholders.
• Support the Area Manager and team with administration tasks.

Skills

Administrative experience

NDIS exposure

Communication skills

Attention to detail

Tech literacy

IT problem-solving

Job description

Client Liaison and Administration Officer

At Pacific Health and Wellbeing, we are committed to supporting people of all ages living with a disability to achieve their goals and reach their potential. We believe in applying a person-centred approach by working with our participants to make sure they feel heard, understood and respected.

We are a committed Allied Health Practice comprised of Occupational Therapists, Speech Pathologists and Physiotherapists.

Are you working in administration or as a receptionist and feeling underappreciated? At Pacific Health and Wellbeing, we see this role as the heart and soul of our business. If you're looking for a position you can truly own, with autonomy and no micromanagement, we'd love to hear from you!

The Client Liaison and Administration Officer serves as the initial point of contact for our participants, support coordinators and external stakeholders. You will be responsible for a range of administrative duties that support service delivery and the smooth running of the team.

This is a full-time, office-based role located in Nundah, Brisbane.

About Us

At Pacific Health and Wellbeing, we are committed to supporting people of all ages living with a disability to achieve their goals and reach their potential. We believe in applying a person-centred approach by working with our participants to make sure they feel heard, understood and respected.

We are a committed Allied Health Practice comprised of Occupational Therapists, Speech Pathologists and Physiotherapists.

Your Next Opportunity

Are you working in administration or as a receptionist and feeling underappreciated? At Pacific Health and Wellbeing, we see this role as the heart and soul of our business. If you're looking for a position you can truly own, with autonomy and no micromanagement, we'd love to hear from you!

The Client Liaison and Administration Officer serves as the initial point of contact for our participants, support coordinators and external stakeholders. You will be responsible for a range of administrative duties that support service delivery and the smooth running of the team.

This is a full-time, office-based role located in Nundah, Brisbane.

Why Join Pacific Health and Wellbeing?

• No micromanagement: We trust you to take ownership of your role, work autonomously and get things done your way.

• An amazing team: Work alongside a supportive team of Occupational Therapists, Speech Pathologists and Physiotherapists who genuinely enjoy what they do.

• Make a real difference: You're more than just administration. You play a huge part in delivering an amazing service to people living with a disability, helping our participants access the support they need.

• A role you can own: Have the opportunity to take initiative, contribute ideas and make a genuine impact on the day-to-day running of the office.

• A supportive culture: Join a team that values its people, celebrates achievements and understands the importance of enjoying where you work.

Responsibilities

• Be the first point of contact and provide general reception duties, following up and responding to face-to-face, telephone and email requests for information.

• Manage referrals and appointment bookings.

• Create new participant files, entering information into our client management system (PracSuite), and draft and issue service agreements.

• Manage and order general office supplies.

• Positively represent our organisation and the services we provide when engaging with all stakeholders.

• Undertake duties within the scope and capabilities of the role to support the Area Manager and broader team in administration and service management.

• Provide support across all administrative aspects of the site.

About You

As an integral member of our team, supporting our business and clinicians and engaging with our participants, clients and stakeholders, we are looking for someone who has:

• Administrative experience, preferably within a multidisciplinary team (exposure to NDIS is an advantage).

• Exceptional written and verbal communication skills, along with a keen eye for detail and strong organisational abilities.

• The ability to handle numerous responsibilities and priorities, even when things come up suddenly or unexpectedly.

• High-level computer and technology literacy, including proficiency in Microsoft Office products, client management, financial and HR systems.

• The ability to learn new systems and troubleshoot IT issues in collaboration with our IT service provider.

Pacific Health and Wellbeing is an Equal Employment Opportunity (EEO) employer committed to building a workplace culture that values diversity and inclusion.

We know that a diverse workforce contributes to better business and health outcomes. We welcome, actively support and promote the employment of people with disability, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, culturally and linguistically diverse (CALD) backgrounds, and other diversity groups.