Warranty Administrator

Valley Motor Group; Traralgon; On-site; AUD 70,000 - 90,000; Full time

Job summary

Valley Motor Group in Victoria's Gippsland region is seeking an experienced warranty administrator to oversee the preparation, submission and reconciliation of manufacturer warranty claims across multiple franchises. You will monitor KPIs, audit documentation, and work with Service Managers, Workshop Controllers, technicians and Parts to improve processes, accuracy and profitability.

A strong knowledge of warranty policies and portals, and proven ability to manage high volumes while meeting

Qualifications

• Proven experience in automotive warranty administration or management is essential.
• Comprehensive knowledge of warranty policies, claim submission processes and compliance.
• Ability to manage high volumes of warranty claims while maintaining accuracy and deadlines.
• Experience managing outstanding warranty claims and reconciliations.
• Strong analytical skills to interpret warranty performance reports and financial data.

Responsibilities

• Oversee preparation, submission and reconciliation of warranty claims across multiple franchises.
• Ensure claims are submitted accurately and within deadlines to maximise recovery and minimise exposure.
• Proactively manage outstanding claims, aged work and claimable hours.
• Monitor warranty KPIs and report on status, balances and recovery rates.
• Maintain a thorough understanding of manufacturer warranty policies and compliance requirements.
• Conduct regular internal audits to ensure documentation meets manufacturer standards.
• Collaborate with Service Managers, Workshop Controllers, technicians and Parts to ensure accurate processing.
• Manage warranty audits, disputes and appeals to achieve favourable outcomes.
• Identify opportunities to improve warranty processes, team efficiency and profitability.

Skills

Warranty claims management

Policy compliance

Analytical reporting

DMS proficiency

Stakeholder collaboration

Tools

DMS portals

Job description

Key responsibilities

• Oversee the preparation, submission and reconciliation of manufacturer warranty claims across multiple franchises.
• Ensure all warranty claims are submitted accurately and within manufacturer deadlines to maximise claim recovery and minimise financial exposure.
• Proactively manage outstanding claims, rejected submissions, aged warranty work and outstanding claimable hours.
• Monitor warranty performance through key performance indicators (KPIs), providing regular reporting on claim status, outstanding balances and recovery rates.
• Maintain a thorough understanding of manufacturer warranty policies, procedures and compliance requirements.
• Conduct regular internal audits to ensure warranty documentation, repair orders and supporting evidence meet manufacturer standards.
• Work closely with Service Managers, Workshop Controllers, technicians and Parts departments to ensure accurate warranty diagnosis, documentation and processing.
• Manage manufacturer warranty audits, claim disputes and appeals to achieve favourable outcomes.
• Identify opportunities to improve warranty processes, team efficiency and overall departmental profitability.

About you

• Proven experience in automotive warranty administration or management is essential, preferably within a multi-franchise dealership environment.
• Comprehensive knowledge of manufacturer warranty policies, claim submission processes and compliance requirements.
• Demonstrated ability to manage high volumes of warranty claims while maintaining accuracy and meeting strict deadlines.
• Experience managing outstanding warranty claims, aged work in progress and manufacturer claim reconciliations.
• Strong analytical skills and the ability to interpret warranty performance reports and financial data.
• Proficiency in dealership management systems (DMS) and manufacturer warranty portals.
• Excellent communication skills and the ability to build effective working relationships with internal departments and manufacturer representatives.
• Exceptional attention to detail, problem-solving abilities and a proactive approach to continuous improvement.
• A commitment to maintaining high standards of professionalism, compliance and operational excellence.

About us

Valley Motor Group is a leading automotive dealership group operating throughout the Gippsland region of Victoria. Representing a diverse range of leading automotive manufacturers, we pride ourselves on delivering exceptional customer service, technical expertise and long-term relationships with our community. As part of the Tony White Group, we are committed to maintaining high standards of professionalism, integrity and operational excellence whilst providing our employees with opportunities to develop and grow within the automotive industry.