Automotive Service Scheduler & Customer Liaison

Harvey Norman Global Pty Limited; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Employee Assistance Program

Paid volunteer leave

Paid parental leave

Job summary

ADAS Solutions in Keysborough Calibration Centre is seeking a friendly, organised Customer Service Specialist to join the team. You will coordinate bookings, manage customer enquiries and provide timely job updates to keep schedules on track.

You will act as a central link between customers, technicians and workshop staff, ensuring a smooth and positive customer experience with strong data entry and admin accuracy.

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Job description

ADAS Solutions in Keysborough Calibration Centre is seeking a friendly, organised Customer Service Specialist to join the team. You will coordinate bookings, manage customer enquiries and provide timely job updates to keep schedules on track.

You will act as a central link between customers, technicians and workshop staff, ensuring a smooth and positive customer experience with strong data entry and admin accuracy.