Customer Service Specialist

GPC Asia Pacific; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Employee recognition programs

Team discounts

Employee Assistance Program

Volunteer leave

Parental leave

Job summary

GPC Asia Pacific is seeking a friendly Customer Service Specialist for our Keysborough Calibration Centre in Melbourne. You will act as a central link between customers, technicians and the workshop team, coordinating bookings and providing timely updates to keep schedules on track.

Your role focuses on maintaining smooth operations, managing enquiries, and ensuring accurate data entry across the site, with opportunities for ongoing training and career development within a national organisation.

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• A confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• The ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Skills

Customer service

Scheduling

Phone manner

Data entry

Organisational skills

Job description

Who is ADAS?

ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System(ADAS)calibration andelectric vehicle (EV)solutions with the aim of supporting the future of safer, smarter vehicles.

What's the role?

Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team.

You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you?

We're seeking a customer-focused individual with:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• The ability to manage multiple priorities in a busy environment

Why join ADAS?

Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity. You'll benefit from:

• Full-time, Monday to Friday(no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts withRepco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

If you are looking for a role where you can make a genuine impact in a growing automotive technology business, we would love to hear from you.

GPC Asia Pacific is an equal opportunity employer.