Repairs & Customer Service Specialist

Harvey Norman Global Pty Limited; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Employee Assistance Program

Paid volunteer leave

Paid parental leave

Job summary

ADAS Solutions in Keysborough Calibration Centre is seeking a friendly, organised Customer Service Specialist to join the team. You will coordinate bookings, manage customer enquiries and provide timely job updates to keep schedules on track.

You will act as a central link between customers, technicians and workshop staff, ensuring a smooth and positive customer experience with strong data entry and admin accuracy.

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Job description

Who is ADAS? ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System(ADAS) calibration andelectric vehicle (EV)solutions with the aim of supporting the future of safer, smarter vehicles.

What's the role? Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team.

You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you? We're seeking a customer-focused individual with:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• The ability to manage multiple priorities in a busy environment

Why join ADAS? Backed by GPC Asia Pacific , ADAS offers stability, growth and long-term career opportunity. You'll benefit from:

• Full-time, Monday to Friday (no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts with Repco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

GPC Asia Pacific is an equal opportunity employer.