Customer Service Specialist

ADAS Solutions Australia; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training and career dev

Employee recognition programs

Team member discounts

Employee Assistance Program

Paid volunteer leave

Paid parental leave

Job summary

ADAS Solutions Australia is a Keysborough-based automotive tech company specializing in ADAS calibrations and EV solutions. We are seeking a friendly, organised Customer Service Specialist to act as the central link between customers, technicians and the workshop, ensuring smooth communication and timely updates.

You will manage enquiries, bookings and quotes, coordinate technician schedules, and maintain accurate records while supporting site managers with workflow planning.

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Manage customer enquiries, bookings and quotes.
• Coordinate technician schedules.
• Provide clear and timely job updates.
• Support Site Managers with workflow planning.
• Maintain accurate data and administrative records.

Skills

Customer service

Scheduling

Phone communication

Data entry

Organisational skills

Job description

ADAS Solutions Australia – Keysborough VIC

Who is ADAS?

ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System (ADAS) calibration and electric vehicle (EV) solutions with the aim of supporting the future of safer, smarter vehicles.

What's the role?

Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team.

You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you?

We're seeking a customer-focused individual with:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• The ability to manage multiple priorities in a busy environment

Why join ADAS?

Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity. You'll benefit from:

• Full-time, Monday to Friday (no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts with Repco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

If you are looking for a role where you can make a genuine impact in a growing automotive technology business, we would love to hear from you.