Customer Service Specialist

Genuine Parts Company; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee recognition programs

Annual awards

Team member discounts

Employee Assistance Program

Volunteer leave

Parental leave

Job summary

ADAS Solutions, part of GPC Asia Pacific, is seeking a Customer Service Specialist for its Keysborough Calibration Centre in Melbourne. You will act as the central link between customers, technicians and workshop teams, ensuring clear communication, managing bookings and providing timely job updates to keep schedules on track.

You will coordinate customer enquiries, bookings and quotes, support site managers with workflow planning and maintain accurate administrative records, using MS Office

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Solid Microsoft Office skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing customer enquiries, bookings and quotes.
• Coordinating technician schedules.
• Providing clear and timely job updates.
• Supporting Site Managers with workflow planning.
• Maintaining accurate data and administrative records.

Skills

Customer service

Scheduling

Phone communication

Organisational skills

Problem solving

Data entry accuracy

Tools

Microsoft Office

Job description

Who is ADAS? ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System (ADAS) calibration and electric vehicle (EV) solutions with the aim of supporting the future of safer, smarter vehicles. What's the role? Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team. You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you? We're seeking a customer-focused individual with:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• Solid Microsoft Office skills
• The ability to manage multiple priorities in a busy environment

Why join ADAS?

Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity.

You’ll benefit from:

• Full-time, Monday to Friday (no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts with Repco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

If you are looking for a role where you can make a genuine impact in a growing automotive technology business, we would love to hear from you.

GPC Asia Pacific is an equal opportunity employer. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.