Automotive Service Manager

Hurstville Toyota; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Hurstville Toyota is seeking an experienced Service Manager to lead a busy Service Department at a well‑established Toyota dealership in Sydney. You will drive daily operations, mentor a capable team and optimise customer experience while ensuring profitability and compliance.

Ideal candidates include experienced Service Managers or proven 2ICs/Senior Service Advisors ready to step into leadership, with a track record of strong team leadership and service performance.

Qualifications

• Leadership experience in automotive service environments.
• Strong customer service and communication skills.
• Proven ability to monitor KPIs and drive department performance.
• Ability to lead, motivate and coach a team to high standards.
• Hands-on, professional approach with a focus on safety and compliance.

Responsibilities

• Take ownership of the day-to-day operation of the Service Department.
• Lead, coach and develop the Service Department team.
• Manage workshop operations, bookings and capacity to maximise efficiency.
• Drive customer satisfaction, retention and profit.
• Maintain high standards of health & safety and compliance.
• Support dealership leadership and cross-department collaboration.

Skills

Leadership

Customer service

Communication

Problem solving

Organisational skills

People development

Job description

Hurstville, Full Time, Automotive

Please Quote Reference Number 18851

• Experienced Service Manager or 2IC looking to step up?
• Stable dealership with long-term staff and loyal clients
• Drive your career forward with Hurstville Toyota

Hurstville Toyota is looking for an experienced and motivated Service Manager to lead our busy Service Department and play a key role in the continued success of the dealership.

This is an opportunity for an established Service Manager to step into a well-supported leadership role, or for an experienced 2IC or Senior Service Advisor who is ready to take the next step and prove themselves in a Service Manager position.

We're looking for someone who understands that a great Service Department is built around people, customer experience and performance.

About the Role

As Service Manager, you'll take ownership of the day-to-day operation of the Service Department, ensuring our customers receive an exceptional experience while the team operates efficiently and profitably.

You'll be responsible for:

• Leading, coaching and developing the Service Department team
• Managing daily workshop and service operations
• Driving customer satisfaction and retention
• Monitoring departmental performance, productivity and profitability
• Managing workflow, bookings and capacity
• Ensuring manufacturer and dealership standards are consistently met
• Maintaining strong relationships with customers and resolving issues professionally
• Working closely with the Dealer Principal, management and other departments
• Ensuring high standards of Health & Safety, compliance and processes
• Identifying opportunities to improve processes, efficiency and customer experience

About You

We're looking for an automotive professional who combines strong leadership with a genuine customer focus.

You'll ideally have previous experience as a Service Manager, however, we're also very interested in hearing from experienced 2ICs and Senior Service Advisors who are ready to step up.

You'll bring:

• Strong automotive dealership service experience
• Proven leadership or team coordination experience
• Excellent customer service and communication skills
• Strong commercial awareness and understanding of service KPIs
• The ability to lead, motivate and hold a team accountable
• Excellent organisational and problem-solving skills
• A professional and hands-on approach
• Confidence managing challenging customer situations
• A genuine desire to develop people and improve performance

Most importantly, you'll be someone who leads from the front, builds strong relationships and takes pride in delivering a high-performing Service Department.

This is a fantastic opportunity to join an established Toyota dealership and take ownership of an important part of the business.

You'll have the opportunity to

• Lead and develop an experienced Service team
• Make a genuine impact on departmental performance
• Build on your existing automotive leadership experience
• Step up into management with the support of an established dealership
• Develop your career within a respected automotive environment
• Work in a role where your ideas and leadership will be valued

Ready to step up?

If you're an experienced Service Manager, or a Senior Service Advisor / 2IC ready for your next challenge, we'd like to hear from you.