Automotive Service Experience Manager

Yakr Pty Ltd; Brisbane; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Supportive management and career发展

Job summary

Darwin Motor Group is seeking an experienced Customer Service Manager to join our team in Darwin. We are part of Pickerings Auto Group and operate within a well-established Australian automotive network, delivering high-quality service and a positive customer experience.

The role offers a competitive remuneration package, supportive management and opportunities for career development within an established automotive group.

Qualifications

• Experience in customer service management or supervisory roles.
• Automotive dealership or service department experience is highly regarded.
• Strong leadership, communication and customer relationship skills.
• Ability to manage complaints and complex customer issues professionally.
• Strong negotiation, problem-solving and conflict-resolution skills.
• Good organisational skills and ability to manage multiple priorities.
• Commercial awareness, including pricing, budgets and cost control.
• Relevant qualification in business, management, customer service or related field is desirable.

Responsibilities

• Maintain high customer service standards across the service department.
• Build strong customer relationships and support customer retention.
• Handle complex enquiries, complaints and service-related concerns.
• Monitor customer satisfaction and implement service improvements.
• Communicate repair requirements, pricing, quotations and service timeframes clearly.
• Assist with service estimates and automotive repair quotations.
• Coordinate with service advisors, technicians and workshop staff.
• Maintain quality processes and ensure work aligns with dealership standards.
• Support recruitment, induction, supervision and development of staff.
• Lead team members, provide feedback and assist with conflict resolution.
• Contribute to operational planning, budgets, financial controls and reporting.
• Identify opportunities to improve productivity, service delivery and business processes.
• Maintain accurate customer and operational records.
• Ensure compliance with WHS requirements and safe workplace practices.

Skills

Leadership

Customer relations

Communication

Negotiation

Problem solving

Conflict resolution

Organisational skills

Budgeting

Cost control

Staff development

Education

Business or Management degree

Job description

Darwin Motor Group is seeking an experienced Customer Service Manager to join our team in Darwin. We are part of Pickerings Auto Group and operate within a well-established Australian automotive network, delivering high-quality service and a positive customer experience.

The role offers a competitive remuneration package, supportive management and opportunities for career development within an established automotive group.