Spare Parts Interpreter

RGM Maintenance Pty Ltd; Darwin; On-site; AUD 60,000 - 80,000; Full time

Job summary

RGM Maintenance Pty Ltd in Darwin is seeking a motivated Spare Parts Interpreter to join our team on a permanent, full-time basis. You will support our workshop and customers with parts information and orders.

You will source parts for heavy vehicles and liaise with suppliers, keep records up to date, and contribute to fast, accurate parts service in a busy Daimler Trucks Dealership environment. Ideally you have strong communication skills, attention to detail, and a passion for the

Qualifications

• Experience in automotive spare parts or heavy-vehicle industry.
• Strong communication and customer service skills.
• Attention to detail and accurate record-keeping.
• Good computer skills and ability to use parts catalogues.

Responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

Skills

Customer service

Parts knowledge

Organised

Tools

ERP system

Job description

We are seeking a motivated Spare Parts Interpreter to join our dynamic team in Darwin, Northern Territory. This permanent, full-time role is essential for ensuring the efficient supply of automotive spare parts to our customers. The ideal candidate will play a crucial role in supporting our operations and enhancing customer satisfaction through effective communication and product knowledge.

Key responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

About you

• Confident, driven and proactive, with a genuine can-do attitude.
• Interested in the mechanical and heavy-vehicle industry.
• Highly organised with excellent time-management skills.
• Customer-focused and committed to delivering great service.
• A strong communicator who enjoys working with customers, suppliers and colleagues.
• Detail-oriented with strong problem-solving skills.
• Confident using computers and working with systems and parts catalogues.
• Keen to learn, develop and build their industry knowledge.
• Able to work effectively in a fast-paced environment.In possession of a current driver's licence.

About us

RGM Maintenance is a busy Daimler Trucks Dealership in Darwin, representing Mercedes-Benz Trucks, Freightliner and Fuso. Our work goes well beyond these brands. We support a diverse range of customers and equipment, including Defence vehicles, fuel tankers, heavy machinery and specialised vehicles.