Automotive Service Concierge – Customer Liaison

Eagers Automotive Limited; New South Wales; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Vehicle purchase discounts

Service discounts

Work-life balance

Job summary

Eagers Automotive Limited is seeking a Service Advisor in NSW. You will greet customers, determine what’s needed, and liaise with Sales, Service, and Repair to ensure clear understanding of recommended solutions.

You’ll track progress, inform customers of timelines and charges, and maintain excellent client communication throughout. The role requires outstanding organizational skills, a NSW driver’s license, and familiarity with ERA, Pentana, and the Microsoft Office suite.

Qualifications

• Exceptional communication skills (verbal and written).
• Highly organized administrative abilities.
• Current NSW driver's licence.
• Knowledge of ERA and Pentana computer systems.
• Proficiency with Microsoft Office suite.

Responsibilities

• Greet customers and determine needs in person or by phone.
• Coordinate with the relevant department, establish a timeline, and track progress.
• Keep customers updated on status and charges.
• Demonstrate strong organization and communication in a team environment.
• Utilize ERA, Pentana and Microsoft Office to support service delivery.

Skills

Communication

Organization

Customer service

Teamwork

Tools

ERA

Pentana

Microsoft Office

Job description

Eagers Automotive Limited is seeking a Service Advisor in NSW. You will greet customers, determine what’s needed, and liaise with Sales, Service, and Repair to ensure clear understanding of recommended solutions.

You’ll track progress, inform customers of timelines and charges, and maintain excellent client communication throughout. The role requires outstanding organizational skills, a NSW driver’s license, and familiarity with ERA, Pentana, and the Microsoft Office suite.