Automotive Service Advisor: Fast-Paced, Customer-Centric

Westpoint Autos; Hillcrest; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonuses

Long-term stability

Work-life balance

Job summary

Westpoint Autos is seeking Service Advisors for our Hillcrest, QLD service centre to join the front-line team. You will manage bookings, enquiries and vehicle check-ins, liaise with workshop technicians, and provide clear service recommendations and quotes.

This entry-level role offers mentoring, structured training and real-world experience within a growing dealer group. You will contribute to customer satisfaction and build lasting relationships, with a friendly, professional team around you.

Qualifications

• Experience in automotive service environment preferred but not required.
• Strong customer service and sales aptitude.
• Excellent communication and organisational skills.
• Friendly, professional manner with a team-first attitude.

Responsibilities

• Manage customer bookings, enquiries and vehicle check-ins.
• Liaise with workshop technicians and update customers throughout the day.
• Provide clear service recommendations and repair quotes.
• Ensure top-notch customer satisfaction and build lasting relationships.
• Work to meet department KPIs and customer service standards.

Skills

Customer service

Sales skills

Communication

Organisation

Team player

Education

High school diploma

Tools

CRM software

Service management system

Job description

Westpoint Autos is seeking Service Advisors for our Hillcrest, QLD service centre to join the front-line team. You will manage bookings, enquiries and vehicle check-ins, liaise with workshop technicians, and provide clear service recommendations and quotes.

This entry-level role offers mentoring, structured training and real-world experience within a growing dealer group. You will contribute to customer satisfaction and build lasting relationships, with a friendly, professional team around you.