Automotive Service Advisor - Customer-Focused & Growth

CMV Trucks; Traralgon; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive above award hourly rate +

Overtime available

Training and development opportunities

Parental leave and study leave

Volunteer leave

Annual events and wellbeing

CMV Care 24/7 wellbeing support

Community initiatives through CMV

Career opportunities within CMV Group

Job summary

CMV Truck & Bus Traralgon is seeking an enthusiastic Service Advisor for a full-time permanent role, Monday to Friday 8AM–4PM with Saturday 8AM–12PM roster (overtime available). You are the first point of contact for customers, ensuring exceptional service through accurate interpretation and prompt resolution for repairs and maintenance.

If you are self-motivated and well-presented, you will join a highly skilled, friendly team and have opportunities to learn, grow and advance your career with

Qualifications

• Year 12 or equivalent.
• Trade qualification or demonstrated industry experience preferred.
• Sound administrative & clerical skills and organisational skills.
• Strong interpersonal, communication and attention to detail.
• Ability to thrive in a fast-paced environment, to work autonomously and as a team.
• Drivers Licence.

Responsibilities

• Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data.
• Document customer needs accurately via repair orders and define the scope and type of work required.
• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity.
• Book appointments according to customer needs and workshop utilisation capacity.
• Liaise with service technicians & follow up on customer vehicles during the course of the repair.
• Quote, clarify method of payment and communicate to our customers any additional repairs where required.
• Prepare and invoice customer jobs in an accurate and timely manner.
• Handle and process warranty/contract maintenance claims.
• Ensure customer service matters are dealt with promptly and efficiently.
• Work Saturdays on a roster.

Skills

Customer service

Communication

Attention to detail

Teamwork

Driver's Licence

Education

Year 12

Trade qualification

Job description

CMV Truck & Bus Traralgon is seeking an enthusiastic Service Advisor for a full-time permanent role, Monday to Friday 8AM–4PM with Saturday 8AM–12PM roster (overtime available). You are the first point of contact for customers, ensuring exceptional service through accurate interpretation and prompt resolution for repairs and maintenance.

If you are self-motivated and well-presented, you will join a highly skilled, friendly team and have opportunities to learn, grow and advance your career with