Maintenance Contracts & Customer Service Lead

CMV Truck & Bus Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite fully equipped gym

Above award hourly rates

Parental leave

Study leave

Volunteer days

CMV Foundation partnerships

Annual company events

CMV Care program includes Myotherapy

Job summary

Commercial Motor Vehicles Pty Ltd. in Hallam is seeking a Service & Contract Maintenance Coordinator to join our service team at the Hallam Truck Centre.

You will be responsible for creating maintenance contracts and ensuring customer satisfaction throughout the term. The role offers excellent benefits, including an onsite gym, above award hourly rates, parental and study leave, and opportunities to support community partnerships.

Qualifications

• Trade qualifications or demonstrated industry/senior administration experience.
• Previous automotive experience, preferred.
• Ability to work autonomously and with a variety of key stakeholders.
• Great customer focus and communication skills.
• Exceptional computer literacy and sound organisational skills.
• High levels of accuracy and attention to detail.

Responsibilities

• Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data.
• Plan and coordinate the schedule of service maintenance in line with workshop capacity.
• Liaise with customers regarding invoice queries resolving any issues promptly.
• Prepare customised maintenance schedules to suit varying applications of customers.
• Present contract options to customers at point of vehicle sale and actively pursue new accounts.
• Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
• Ensure Customer Service matters are dealt with promptly and efficiently

Skills

Customer service

Scheduling

Contract maintenance

Autonomy

Stakeholder management

Communication

Computer literacy

Attention to detail

Tools

Microsoft Office

Job description

We are now seeking a newly created role ofService & Contract Maintenance Coordinatorto join our service team at our Hallam Truck Centre

Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits:

• Onsite fully equippedFREE GYM
• Competitive and above award hourly rates $$$
• Ongoing development opportunities with an opportunity to build a successful long-term career
• Generous parental leave and study leave policies
• Opportunities to access volunteer days, apply for study leave and parental leave
• Opportunities to support community partnerships with our Group CMV Foundation
• Become part of the longstanding and highly successful CMV Group of companies
• Enjoy annual company dinners, picnics and other wellbeing initiatives
• Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well asfree monthly onsiteMyotherapy treatments

Your day will include

• Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data
• Plan and coordinate the schedule of service maintenance in line with workshop capacity.
• Liaise with customers regarding invoice queries resolving any issues promptly.
• Prepare customised maintenance schedules to suit varying applications of customers.
• Present contract options to customers at point of vehicle sale and actively pursue new accounts
• Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
• Ensure Customer Service matters are dealt with promptly and efficiently

You will have

• Trade qualifications and or demonstrated industry / senior administration experience
• Previous automotive experience, preferred
• An ability to work autonomously and with a variety of key stakeholders
• Great customer focus and communication skills
• Exceptional computer literacy and sound organisational skills
• High levels of accuracy and attention to detail