Service Advisor

CMV Trucks; Traralgon; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive above award hourly rate +

Overtime available

Training and development opportunities

Parental leave and study leave

Volunteer leave

Annual events and wellbeing

CMV Care 24/7 wellbeing support

Community initiatives through CMV

Career opportunities within CMV Group

Job summary

CMV Truck & Bus Traralgon is seeking an enthusiastic Service Advisor for a full-time permanent role, Monday to Friday 8AM–4PM with Saturday 8AM–12PM roster (overtime available). You are the first point of contact for customers, ensuring exceptional service through accurate interpretation and prompt resolution for repairs and maintenance.

If you are self-motivated and well-presented, you will join a highly skilled, friendly team and have opportunities to learn, grow and advance your career with

Qualifications

• Year 12 or equivalent.
• Trade qualification or demonstrated industry experience preferred.
• Sound administrative & clerical skills and organisational skills.
• Strong interpersonal, communication and attention to detail.
• Ability to thrive in a fast-paced environment, to work autonomously and as a team.
• Drivers Licence.

Responsibilities

• Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data.
• Document customer needs accurately via repair orders and define the scope and type of work required.
• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity.
• Book appointments according to customer needs and workshop utilisation capacity.
• Liaise with service technicians & follow up on customer vehicles during the course of the repair.
• Quote, clarify method of payment and communicate to our customers any additional repairs where required.
• Prepare and invoice customer jobs in an accurate and timely manner.
• Handle and process warranty/contract maintenance claims.
• Ensure customer service matters are dealt with promptly and efficiently.
• Work Saturdays on a roster.

Skills

Customer service

Communication

Attention to detail

Teamwork

Driver's Licence

Education

Year 12

Trade qualification

Job description

We are seeking an enthusiasticService Advisor to fill a full-time permanent position, Monday to Friday working the hours of 8AM to 4PM – Saturday 8AM - 12PM (one per month) - overtime available.

Does this sound like you? You are the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional and bubbly personality.

If you are a self-motivated and well-presented person who enjoys working in a highly skilled, friendly and professional team, then please apply. This role offers opportunity to learn, grow and advance your career with an exciting, vibrant and growing company.

Duties & Responsibilities

• Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data


• Document customer needs accurately via repair orders and define the scope and type of work required


• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity


• Book appointments according to customer needs and workshop utilisation capacity


• Liaise with service technicians & follow up on customer vehicles during the course of the repair


• Quote, clarify method of payment and communicate to our customers any additional repairs where required


• Prepare and invoice customer jobs in an accurate and timely manner


• Handle and process warranty/contract maintenance claims
  
• Ensure customer service matters are dealt with promptly and efficiently


• Practice and promote company WHS policies and processes at all times


• Work Saturdays on a roster

Skills & Experience

• Year 12 or equivalent


• Trade qualification or demonstrated industry experience preferred


• Sound administrative & clerical skills and organisational skills
  
• Strong interpersonal, communication and attention to detail


• Ability to thrive in a fast-paced environment, to work autonomously and as a team


• Drivers Licence

What we can offer you

In return for your dedication and commitment you will receive excellent benefits:

• Competitive and above award hourly rate $$$, plus overtime is available


• Ongoing training and development opportunities and an opportunity to build a success long term career


• Generous parental leave and study leave policies


• Volunteer leave opportunities


• Annual company dinners, picnics and wellbeing initiatives


• CMV Care powered by Sonder, providing 24/7 wellbeing, safety and support


• Opportunities to support community initiatives through the CMV Foundation


• Enjoy annual company dinners and picnics


• The career opportunities that come with being part of the wider CMV Group

About The Company

CMV Truck & Bus Traralgon have been providing dedicated sales and aftersales support for our growing Mack, UD and Volvo customer base in the area since December 2007. Our team of loyal and experienced staff are focused on delivering and keeping our customer’s vehicles on the road, where they should be.

Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.