Automotive Service Advisor | Customer Experience Pro

City Automobiles; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

City Automobiles invites applications for a Service Advisor at our City Kia dealership in Richmond, VIC. This full-time, on-site position focuses on delivering exceptional customer service while handling essential service administration and coordination within the service department.

You will greet customers, schedule and manage service appointments, process invoices, and keep accurate service records. The role requires clear communication, organisational skills, and teamwork to support service

Qualifications

• Proven experience as a receptionist, service advisor or in a similar customer-facing role within the automotive industry or a comparable service environment.
• Excellent communication and interpersonal skills with the ability to remain calm and professional under pressure.
• Strong organisational abilities and the capacity to manage multiple tasks and priorities effectively.

Responsibilities

• Welcoming customers in a warm and professional manner, answering incoming telephone calls and directing enquiries to the appropriate department
• Scheduling service appointments and managing the booking calendar to optimise service department workflow
• Processing customer invoices, payments and service documentation with accuracy and attention to detail
• Providing customers with updates on their vehicle service status and addressing any queries or concerns promptly
• Maintaining comprehensive customer records and service history information within the dealership management system
• Coordinating with service technicians and management to ensure customer appointments run smoothly
• Managing reception area duties including mail, filing and general office administration
• Assisting with data entry and administrative tasks to support dealership operations
• Providing quotations and explaining service packages to customers in an accessible and informative way
• Supporting the sales team with administrative tasks as required

Skills

Customer-facing experience

Excellent communication

Organisational abilities

Administrative/data-entry

Tools

Dealership management software

Job description

City Automobiles invites applications for a Service Advisor at our City Kia dealership in Richmond, VIC. This full-time, on-site position focuses on delivering exceptional customer service while handling essential service administration and coordination within the service department.

You will greet customers, schedule and manage service appointments, process invoices, and keep accurate service records. The role requires clear communication, organisational skills, and teamwork to support service