Customer-First Automotive Service Advisor – Moorabbin

Autorecruit; Melbourne; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Zusammenfassung

AUTOrecruit is seeking a customer-focused Service Advisor in Moorabbin to help clients navigate vehicle servicing and repair needs. You will be the key link between customers and the workshop, ensuring a smooth, friendly service experience from enquiry to vehicle collection.

You will welcome customers, gather information, coordinate bookings, explain recommendations and costs in plain language, and support a well-organised reception to deliver a standout customer experience in an automotive

Qualifikationen

• You communicate confidently and enjoy building rapport with customers.
• You’re organised, attentive to detail and comfortable managing competing priorities.
• You take a helpful, professional approach when resolving customer questions.
• An interest in the automotive industry or previous customer service experience would be an advantage.

Aufgaben

• Welcome customers and respond to enquiries about vehicle servicing and repairs.
• Listen to customer concerns and gather clear information about their vehicles.
• Coordinate service bookings and communicate requirements to the workshop team.
• Keep customers updated on progress, timelines and any additional work identified.
• Explain service recommendations and costs in a clear, approachable way.
• Support a well-organised reception area and contribute to a positive customer experience.

Jobbeschreibung

AUTOrecruit is seeking a customer-focused Service Advisor in Moorabbin to help clients navigate vehicle servicing and repair needs. You will be the key link between customers and the workshop, ensuring a smooth, friendly service experience from enquiry to vehicle collection.

You will welcome customers, gather information, coordinate bookings, explain recommendations and costs in plain language, and support a well-organised reception to deliver a standout customer experience in an automotive