Automotive Service Advisor - Customer Care & Scheduling

WILSONS AUTOMOBILES AND COACHWORKS LIMITED; Bendigo; On-site; AUD 62,000 - 70,000; Full time

Job summary

Wilsons is seeking a friendly, organised Customer Service Advisor to join its Aftersales team in Epsom. The role focuses on welcoming customers, booking servicing, and keeping clients informed throughout the day. Training is provided, with opportunities to build a long-term career at a leading family-owned motor retailer.

Previous service-advisory experience is welcomed but not essential. A Full UK Driving Licence is essential.

Qualifications

• Experience in customer-facing roles is valued.
• Strong communication and interpersonal skills are essential.
• Good organisational skills and attention to detail.

Responsibilities

• Greet customers and book vehicles in for servicing, maintenance or repairs.
• Keep customers updated on vehicle status throughout the day.
• Collaborate with workshop technicians to ensure timely repairs.
• Explain technical information clearly and reassure customers.
• Build lasting relationships through excellent customer care.
• Schedule workshop appointments to maintain smooth operations.
• Resolve customer queries with empathy and professionalism.
• Complete administration accurately with attention to detail.

Skills

Customer service

Communication

Organised

IT skills

Team work

Job description

Wilsons is seeking a friendly, organised Customer Service Advisor to join its Aftersales team in Epsom. The role focuses on welcoming customers, booking servicing, and keeping clients informed throughout the day. Training is provided, with opportunities to build a long-term career at a leading family-owned motor retailer.

Previous service-advisory experience is welcomed but not essential. A Full UK Driving Licence is essential.