Service Advisor

WILSONS AUTOMOBILES AND COACHWORKS LIMITED; Bendigo; On-site; AUD 62,000 - 70,000; Full time

Job summary

Wilsons is seeking a friendly, organised Customer Service Advisor to join its Aftersales team in Epsom. The role focuses on welcoming customers, booking servicing, and keeping clients informed throughout the day. Training is provided, with opportunities to build a long-term career at a leading family-owned motor retailer.

Previous service-advisory experience is welcomed but not essential. A Full UK Driving Licence is essential.

Qualifications

• Experience in customer-facing roles is valued.
• Strong communication and interpersonal skills are essential.
• Good organisational skills and attention to detail.

Responsibilities

• Greet customers and book vehicles in for servicing, maintenance or repairs.
• Keep customers updated on vehicle status throughout the day.
• Collaborate with workshop technicians to ensure timely repairs.
• Explain technical information clearly and reassure customers.
• Build lasting relationships through excellent customer care.
• Schedule workshop appointments to maintain smooth operations.
• Resolve customer queries with empathy and professionalism.
• Complete administration accurately with attention to detail.

Skills

Customer service

Communication

Organised

IT skills

Team work

Job description

Service Advisor Reference Number - 0123445567567

Customer Service Advisor

Location: Epsom

Salary: £32,000 basic salary | OTE £36,000

Hours: Monday to Friday, 8:00am - 6:00pm

Job Type: Full-time, Permanent

Join One of the South East's Leading Automotive Retailers

Do you love helping people and take pride in delivering outstanding customer service?

At Wilsons, we're looking for a friendly, organised and customer-focused Customer Service Advisor to join our welcoming Aftersales team. Whether you've worked in the motor industry before or have gained valuable customer service experience in retail, hospitality, healthcare, travel, banking, contact centres or another customer-facing environment, we'd love to hear from you.

As one of the first people our customers meet, you'll play an important role in creating a positive experience from the moment they arrive until they drive away. You'll be supported by a friendly team, receive full training and have genuine opportunities to develop your career with one of the UK's largest family-owned motor retailers.

What You'll Be Doing

• Welcome customers and book their vehicles in for servicing, maintenance and repairs.
• Keep customers updated throughout the day, ensuring they always know what's happening with their vehicle.
• Work closely with our workshop technicians to ensure repairs are completed efficiently.
• Explain technical information in a clear, straightforward and reassuring way.
• Build lasting relationships through exceptional customer care.
• Schedule workshop appointments to ensure a smooth and efficient operation.
• Resolve customer queries with confidence, empathy and professionalism.
• Complete administration accurately while maintaining excellent attention to detail.

What We're Looking For

• Enjoys working with people and providing excellent customer service.
• Is a confident communicator who can build positive relationships.
• Is organised and able to manage a varied workload.
• Takes pride in finding solutions and helping customers.
• Works well both independently and as part of a supportive team.
• Has good IT and administrative skills.
• Brings a positive attitude and is eager to learn.

Previous experience as a Service Advisor is welcomed but not essential. If you have strong customer service skills and a willingness to learn, we'll provide all the training and support you need to succeed.

A Full UK Driving Licence Is Essential.

Why Join Wilsons?

At Wilsons, we believe our people make the difference.

When you join us, you'll become part of a supportive and inclusive team where your contribution is valued from day one. We invest in our colleagues through training, coaching and development opportunities, helping you build a rewarding long-term career.

As one of the UK's largest and most successful family-owned motor retailers, we've spent over 120 years building our reputation for exceptional customer service, trust and quality. We're proud of our people and are committed to creating a workplace where everyone feels respected, supported and able to thrive.

We'd Love to Hear From You

If you're passionate about delivering outstanding customer service but don't tick every box, we know that great people come from many different backgrounds, and we're interested in the skills, enthusiasm and experience you can bring to our team.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Thank you for your interest in joining Wilsons.