Customer Service Advisor Apprenticeship - Premium Car Career

Inspiro Learning Limited; Croydon Shire; On-site; AUD 40,000 - 50,000; Full time

Job summary

Southeast Motors JLR Croydon is offering a Customer Service Advisor Apprenticeship designed to train you to support customers, liaise with service technicians, and manage workshop administration. You’ll interpret customer concerns, discuss additional work, estimate time and costs, and track vehicles through the workshop while delivering a high standard of service.

We are seeking enthusiastic, hardworking individuals who want a long-term career with excellent earning and progression opportunities

Qualifications

• Interpreting customer concerns and comments.
• Liaising with Service Technicians.
• Managing administrative aspects of service operations.

Responsibilities

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

Skills

Customer service

Communication

Teamwork

Job description

Southeast Motors JLR Croydon is offering a Customer Service Advisor Apprenticeship designed to train you to support customers, liaise with service technicians, and manage workshop administration. You’ll interpret customer concerns, discuss additional work, estimate time and costs, and track vehicles through the workshop while delivering a high standard of service.

We are seeking enthusiastic, hardworking individuals who want a long-term career with excellent earning and progression opportunities