Service Advisor

Nambour Brake & Service Centre; Nambour; On-site; AUD 50,000 - 70,000; Full time

Job summary

Nambour Brake & Service Centre in Nambour, QLD seeks a proactive Service Advisor to welcome customers, explain repairs and keep them informed from booking to collection.

You will be the key link between customers and the workshop, arranging bookings, discussing estimates and providing progress updates to ensure a smooth, friendly visit. Prior service-advising or automotive admin experience is highly regarded.

Qualifications

• Experience in service advising, automotive administration or customer service.
• Excellent communication and organisational skills.
• Ability to explain estimates and repair information in plain language.

Responsibilities

• Make customers feel welcome — greet them, listen to concerns and manage vehicle check-ins and collections.
• Keep customers up to date — provide progress updates, explain changes and communicate expected completion times.
• Prepare and explain estimates — help customers understand the recommended work, costs and options.
• Confirm approval for work — obtain customer authorisation before proceeding with additional repairs.
• Manage bookings — coordinate appointments with the workshop to keep the day organised.
• Work closely with technicians — turn workshop findings into clear, straightforward information for customers.
• Follow through — follow up estimates, respond to enquiries and inform customers of next steps.
• Finish the visit well — prepare invoices, explain completed work and handle payments.
• Keep customer records accurate and reception tidy and welcoming.

Skills

Customer service

Communication

Listening skills

Organisation

Problem solving

Job description

Nambour Brake & Service Centre – Nambour QLD

Service Advisor – Nambour Brake and Service Centre

Be the friendly face. Keep customers informed. Make every visit a great experience.

Great with people and love getting things organised? Nambour Brake & Service Centre is looking for a proactive Service Advisor who can make customers feel welcome, explain what happens next and keep them informed from booking to collection.

You’ll be the key link between our customers and workshop. Whether you’re arranging a booking, talking through an estimate or calling with a progress update, you’ll help customers feel confident their vehicle is in good hands.

If you take pride in remembering a name, following through on a promise and making someone’s day easier, we’d love to meet you.

Your role

• Make customers feel welcome — greet them, listen to their concerns and manage vehicle check-ins and collections

• Keep customers up to date — provide progress updates, explain changes and communicate expected completion times

• Prepare and explain estimates — help customers understand the recommended work, costs and options

• Confirm approval for work — obtain customer authorisation before proceeding with additional repairs

• Manage bookings — coordinate appointments with the workshop to keep the day organised

• Work closely with technicians — turn workshop findings into clear, straightforward information for customers

• Follow through — follow up estimates, respond to enquiries and make sure customers know the next step

• Finish the visit well — prepare invoices, explain completed work and handle payments

• Keep customer records accurate and reception tidy and welcoming

What you’ll bring

You enjoy helping people and understand that a great customer experience comes from clear communication and reliable follow-through.

You’ll bring:

• A friendly, professional manner and strong listening skills

• Confidence speaking with customers in person and over the phone

• The ability to explain estimates and repair information in plain language

• Strong organisation skills and attention to detail

• A calm, practical approach when plans change or the workshop gets busy

• Initiative and a commitment to keeping customers informed

Experience in service advising, automotive administration or customer service will be highly regarded.

Why join Nambour Brake and Service Centre?

• Put your people skills to work in a role where customer relationships matter

• Enjoy variety throughout your day, combining bookings, estimates, customer updates and workshop coordination

• Take ownership of the customer experience, from the first enquiry to handing back the keys

• See the difference you make by helping customers understand their vehicle’s needs and feel confident about the next step

• Connect with the team through staff engagement days

Ready to be the person our customers remember?

Bring your people skills, organisation and enthusiasm to Nambour Brake and Service Centre.