Retail Client Experience Specialist

Cricks Auto Group; Brisbane; Presencial; AUD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Training & development

Team environment

Career progression

Safe workplace

Descripción de la vacante

Cricks Highway in Springwood, QLD is seeking a dedicated Client Advisor to join our retail team. You will be the face of the store, greeting customers, offering product recommendations, and processing sales at the point of sale.

This full-time role emphasizes delivering outstanding customer service, maintaining a welcoming environment, and contributing to sales performance through effective engagement and product knowledge. Weekend availability is typically required.

Formación

• Customer service experience in retail preferred.
• Strong communication and interpersonal skills.
• Able to multitask and manage time in a busy store environment.
• Basic numeracy and accuracy when handling transactions.

Responsabilidades

• Greet customers warmly at the store entrance.
• Assist customers in selecting products to meet needs.
• Provide product knowledge and recommendations.
• Process transactions accurately at POS.
• Handle customer enquiries and resolve issues professionally.
• Keep store clean, organized and welcoming.
• Restock shelves and maintain product displays.
• Support promotions and merchandising activities.
• Build lasting customer relationships and invite repeat business.
• Contribute to achieving sales targets and store performance.

Conocimientos

Customer service

Communication

Interpersonal skills

Multitasking

Numeracy

Reliability

POS experience

Herramientas

POS systems

Descripción del empleo

Cricks Highway is seeking an enthusiastic and customer-focused Client Advisor to join our team in Springwood, QLD. This is a full-time position that plays a vital role in delivering exceptional service to our clients and contributing to the success of our retail operations. As a Client Advisor, you will be the face of Cricks Highway, building relationships with customers and ensuring their needs are met with professionalism and care. This role is essential to maintaining our reputation for outstanding customer service and driving sales performance across our store.

What you'll be doing

Greeting customers warmly and professionally upon arrival at the store

Assisting customers in identifying and selecting products that best meet their needs and preferences

Providing product knowledge and recommendations to help customers make informed purchasing decisions

Processing transactions accurately and efficiently at the point of sale

Handling customer enquiries, concerns and complaints with patience and professionalism

Maintaining an organised, clean and welcoming store environment

Restocking shelves and displays to ensure product availability and visual appeal

Supporting store promotions and participating in merchandising activities

Building lasting customer relationships and encouraging repeat business

Contributing to achieving sales targets and store performance goals

What we're looking for

Strong communication skills with the ability to engage customers in a friendly and helpful manner

Customer service experience, preferably in a retail environment

Excellent interpersonal skills and a genuine passion for helping others

Ability to multitask and manage time effectively in a busy retail setting

Basic numeracy skills and accuracy when handling transactions and payments

Reliability and a strong work ethic with punctuality and commitment to shifts

A positive attitude and willingness to learn new products and systems

Physical capability to stand for extended periods and lift stock as required

Flexibility to work weekends and public holidays as needed

Previous experience with point-of-sale systems is advantageous

What we offer

Competitive remuneration package commensurate with experience

Comprehensive staff discounts on our product range

Ongoing training and development opportunities to enhance your skills and knowledge

A supportive and collaborative team environment where your contributions are valued

Career progression opportunities within Cricks Highway

A safe and inclusive workplace committed to the wellbeing of all employees

About us

Cricks Highway is a leading retailer committed to providing customers with quality products and exceptional service. We pride ourselves on our customer-centric approach and our team's dedication to excellence. With a strong presence in the local community, we strive to create a welcoming shopping experience where customers feel valued and supported. Our success is built on the passion and professionalism of our team members, and we are proud to foster a workplace culture that encourages growth, inclusivity and mutual respect.

If you are ready to make a difference in a dynamic retail environment and deliver outstanding customer service, we would love to hear from you. Apply now to join the Cricks Highway team at Springwood.

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